Overview
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Make a Home at Taylor Wimpey
At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all.
With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it.
Job Summary
To take ownership for the delivery of a first-class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey. To ensure sales meet or exceed target and profit is maximized for the business.
Primary Responsibilities
* Take ownership of the development, all aspects of presentation and the entire purchase process.
* Becomes the reference point for the purchaser, and all other internal and external interested parties from the first contact through to the completion of the house sale.
* Promote and provide for the use of company-recommended mortgage brokers and solicitors to ensure an efficient service for the customer to achieve purchasing deadlines.
* Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
* Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets.
* Proactively search for target customers and create appointments. Follow-up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey.
* Undertake inspections and introduce the customer to their new home, ensure familiarization, and ensure the aftercare of those customers at defined intervals following their move-in date.
* Ensure the health and safety of customers, colleagues and other parties while on site in accordance with legal requirements and company policy.
* Follow and adhere to company procedures, standards of performance, and the business unit Sales Manual.
The role requires regular weekend and bank holiday working.
Experience, Qualifications, Technical Requirements
* Sales experience in the housing industry
* High levels of self-management
* Exceptional customer service skills & sales excellence
* Computer literacy
* Full driving license and ownership of a car
What We Offer At Taylor Wimpey
At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.
We offer a range of benefits including retail discounts, company-funded life insurance and private healthcare, a quality pension scheme with company contributions, a discounted house purchase scheme, car leasing scheme and share plans. You can tailor your benefit package to your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward package supports growth and development in a welcoming culture.
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions, ensuring that barriers are eliminated for employment opportunities. We guarantee an interview to applicants who declare a disability and meet the minimum requirements for the role.
Internal Applicants
Please inform your line manager if you wish to apply for this role.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
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London, England, United Kingdom
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