We are currently recruiting an Admin Officer for our client based in Belfast City Centre. The successful candidates will be required to start once the vetting paperwork and ANI completed.
Start date: 27th May 2026
Rate of pay: £13.75PH
Duration: 07/08/2026
Hours of work: 37
Work Pattern: Post is based on an 8am to 8pm working pattern Monday - Friday and a requirement to work every four Saturday 9am - 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday
This is a long term assignment consisting of 6 weeks online training and consolidation. Successful candidates will remain office based for up to the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance. No leave can be granted during training and consolidation period.
Job description:
Handle enquiries via the PIP National Enquiries Telephone Line, delivering a high level of customer service while managing account updates, recording changes in circumstances and providing application progress updates.
Be responsive to ongoing support and coaching from mentors and Team Leaders. Work quickly and collaboratively as a team to deliver the best outcome for our most vulnerable claimants.
Build on your own skills and experience. You will have the opportunity to become a mentor yourself, supporting and developing new colleagues.
Progress into the full Case Worker role by completing processing training. This will allow you to widen the scope of your role, undertaking a variety of administrative casework alongside a reduced telephony role.
Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case by case basis.
Essential Criteria applicants must have:
* 5 GCSE's including Maths and English (Proof of certs required)
* Excellent IT skills, including use of Microsoft Word and Excel.
* Excellent communication skills.
A criminal record will not necessarily be a bar to obtaining a position.
The UK Recruitment Co. Ltd has policies on the Recruitment of Ex-Offenders and the Secure Handling, Use, Storage, and Retention of Disclosure Information, copies of which can be made available upon request.
Please send your CV via the link or email t