Customer Services Manager
£32,000 to £35,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, Flexible start and Finish times, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays
Our client are a leading manufacturing business, with a solid customer base and due to ongoing growth they are currently seeking a customer services manager to join their business. Working as part of a small team, this is a hands on role where you will be working with and leading a team to deliver excellent results and grow as the business grows. Duties will include:
Leading the customer services team to deliver exceptional customer services to clients
Oversee all aspects of customer services operations
Drive continuous improvements within the department
Ensuring that customer services standards are upheld, including setting KPIs and ensuring they are met and process's within the team are upheld
Monitoring and reviewing performance
General department reporting for senior management
Managing escalated customer queries and resolving
The successful customer services manager will have:
Team Leadership / hands on management experience in supporting, leading, developing and being a mentor to a customer services team
Customer services excellence focused
Experienced in performance monitoring
Process improvement experienced
E-commerce platforms experience would be beneficial
Holding ERP and CRM systems user experience
If you are looking for an opportunity to grow, to step up in your career or continue at a managers level, don't miss out on this fantastic opportunity. Our client have been established for over 40 years and are well established within their industry. This is an exciting time to join a team orientated business with continued drive to further grow.
Benefits include :
Fantastic salary of £32,000 to £35,000 per annum
Full time working hours
Free Lunch, daily
Profit Share Bonus
23 days Holiday plus Bank Holidays
On site Parking with free electric car charging
No bank holidays, No weekends
Modern office Environment
You can also apply directly to (url removed)
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy