Job Title: Conference & Events Sales Executive
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Location: Churchill War Rooms, London
Salary: Up to £33,000 per annum
Contract: Permanent, Full-Time, Monday to Friday
Working in the heart of Central London at the iconic Churchill War Rooms, creating memorable events for our customers. As a Conference and Events Sales Executive, you are at the heart of our operation, and we are looking for an individual who shares our energy and passion to increase and enhance sales. You'll be working as part of our fantastic sales team driving enquiries and bookings across our three iconic London venues and ensuring all customer's needs are met and their expectations are exceeded, with a focus on increasing corporate business.
Responsibilities:
Undertaking reactive sales activities including responding to voice and email enquiries
Cross-selling - multi location proposals across 3 iconic London venues
Producing professional and accurate proposals, providing best options first time to customers, within agreed response times
Following up on all enquiries within a specific time scale with an aim to convert to confirmed bookings and ensuring conversion rates of incoming sales enquiries and bookings are optimised
Securing venue show rounds for the BDM's and Event Planners
Achieving agreed sales targets by driving conversion
Issuing contracts to customers once bookings are converted
Ensuring all details and requirements of confirmed bookings are handed over accurately to the Event Planner
Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts
Working alongside BDM and Events Planners, nurture customer relationships to maximise all sales and upselling opportunities
Maintaining accurate, up-to-date reports and information
Maintaining the compliance benchmarks
Maintaining relationships with regional agent accounts alongside BDM
Supporting innovative campaigns for the sales and marketing plan
Achieving and exceeding agreed sales campaign targets
Having the opportunity to attend local/national FAM Trips and Showcases
Responding positively and efficiently to customers, ensuring repeat business is optimised
Performing ad hoc tasks as directed.
The Ideal Candidate:
Minimum 2 years' experience in a proactive enquiry handling sales role, preferably within a high-profile Conference & Events venue, with a proven track record of achieving sales targets. Minimum 1 year experience in the London market
Previous experience of a diary management system
Multi-site selling experience
High degree of commercial awareness and to be able to understand links between sales and profit
Excellent written ability
Strong communication and organisation skills
An ability to sell a product / package.
Enthusiastic and confident
Ability to deal with a wide range of people
Excellent attention to detail
Previous experience within the Hospitality Sector
Knowledge of Delphi booking system (but not essential)
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
Competitive salary depending on experience
Performance related bonus
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families
About Us:
Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.
Job Reference: com/1710/90345001/52678739/R/SU #RA Venues
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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