Overview
About the Role
We are seeking an organized and customer-focused individual to manage incoming orders and coordinate deliveries for our commercial kitchen, which specializes in seafood boil bags. The role involves handling customer orders by phone and in-person (when required), overseeing online orders from our website, Deliveroo, and Just Eat, and ensuring they are correctly passed to the kitchen. When not handling orders, you will assist with packaging and play a key role in managing delivery distribution to drivers.
Responsibilities
* Handle incoming customer orders via phone and in-person with professionalism and accuracy.
* Monitor online ordering platforms (website, Deliveroo, Just Eat) and ensure all orders are correctly logged and communicated to the kitchen.
* Assist with packaging food orders, ensuring accuracy, correct labeling, and timely preparation.
* Coordinate with delivery drivers to distribute orders efficiently.
* Use knowledge of postcode layouts to optimize delivery assignments and routes.
* Maintain clear communication between the kitchen, customers, and drivers.
* Handle customer queries or issues in a polite, solution-focused manner.
* Support with general organization and cleanliness in the packing/distribution area.
Requirements
* Previous experience in customer service, order handling, or dispatch preferred.
* Strong organizational and multitasking skills.
* Excellent communication skills and phone manner.
* Good working knowledge of local postcode layouts and delivery areas.
* Basic computer skills and ability to use ordering platforms.
* Team player with flexibility to assist in packaging and general operations when needed.
* Attention to detail to ensure orders are accurate and dispatched correctly.
Nice to Have
* Experience with food delivery platforms (Deliveroo, Just Eat, Uber Eats, etc.).
* Previous experience in logistics, dispatch, or delivery coordination.
* Food safety awareness or training.
What We Offer
* Full training on order systems and dispatch process.
* Opportunity to work in a fast-growing food business.
* Competitive pay based on experience.
* Supportive, team-focused environment with room to grow.
Job Types: Full-time, Part-time, Permanent
Pay: £11.00-£11.50 per hour
Expected hours: 27 per week
Work Location: In person
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