About us
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Aerospheres, a Krayden company, is a trusted aerospace material supplier, providing the aviation industry with innovative solutions and exceptional, responsive service for over 30 years.
Since 1990, Aerospheres has been a reliable aerospace material distributor in the UK, supplying the commercial airline and MRO (Maintenance, Repair, and Overhaul) sectors with a complete range of high-quality materials. Today, more than 800 airlines and maintenance facilities worldwide depend on our robust logistics network and our ability to source and deliver even the most hard-to-find materials - often with same-day or next-day turnaround.
Job Purpose:
You will be responsible to drive and achieve sales targets.
Nature and Scope:
* Ensure maximum margin and revenue growth
* Achieve quarterly regional targets and support overall sales growth
* Ensuring top service levels are maintained
* Offering top of the line after-sales support and dispute resolution
* Flexibility to work varying shift patterns
Key Responsibilities:
* Maintain a prompt response time for all customer and internal inquiries.
* Resolve customer disputes efficiently and professionally.
* Prepare and process quotations and sales orders accurately.
* Monitor all open orders to ensure timely delivery and proactive follow-up.
* Gather feedback on quotations that do not convert into orders to identify improvement areas.
* Identify opportunities for upselling and promoting value-added solutions.
* Support other departments by sharing insights on regional trends and customer requirements.
* Stay up to date with new products, features, and market developments.
* Maintain and update sales, quotation, and customer records.
* Manage open orders and consignment quotations effectively.
* Promote collaboration and harmony across departments.
* Assist your line manager with projects and operational matters as required. xsngvjr
* Be willing to work flexible hours, including occasional after-hours support for regional needs.
Competencies and key skills
* Ideally a degree holder
* Experience in sales and customer service
* Upholds professionalism at all times
* Highly focused and maintaining accuracy in extreme pressure situations
* Strong analytical and problem - solving skills
* Excellent organizational and multitasking skills
* Attention to detail
* Good communication skills, both verbal and written
* Time management skills
* Ability to work under strict deadlines
* Takes initiatives
* Willing to go an extra mile to offer better service
* Passionate and full of energy