Can you imagine a world without music? Neither can we.
Key Details
Identify new business prospects and manage a portfolio of existing Live Music customers, to support the achievement of revenue and growth targets within the live department at PPL PRS Ltd. Including, but not limited to, accounts that form part of the PRS for Music MLCS service. Developing and maintaining excellent business relationships with Live Music customers through regular contact e.g. phone, email, face to face.
What you will be doing
Customer Focus
* Develop and maintain strong professional relationships with both existing and new customers.
* Manage a portfolio of high-profile and high value Live customer accounts ensuring timely completion of reviews in line with established deadlines
* Educate and advise customers, positively reinforcing the benefits of music.
* Communicate effectively with customers via phone, email and face to face visits. Always representing PPL PRS Ltd positively.
* Ensure that all leads are contacted in accordance with the Live New Business contact process – this includes effective management of web leads, self-sourced leads and interpolated applications.
* Deliver a first-class licensee experience and continue to raise awareness of the company with prospective licensees. This includes minimising complaints and maximising growth opportunity.
* Seek payment from customers to meet live cash collection targets, maximising timely royalty collection for both PRS for Music and PPL members.
* Accurately maintain Salesforce records for all customers, adhering to business processes and standards.
Growth Opportunities
* Identify and develop new business opportunities via effective pipelining activity.
* To identify growth opportunities through extensive research of your accounts and frequent customer contact.
* Monitor customers live music declarations and ensure all music usage is invoiced in line with our business standards.
* Develop and maintain thorough knowledge of the Live Music industry to help identify growth in your existing accounts and identify new customers.
* To develop and enhance knowledge of core licence procedures, including copyright law, tariffs, and direct licensing to set yourself as a subject matter expert and help others.
Collaborative working
* To work closely with the staff involved in the MLCS licensing process to assist all events are licensed correctly and in line with strict timelines and ensure no duplication of licensing.
* To work closely and collaboratively with PRS for Music and PPL corporate partnership teams to ensure that any membership queries are dealt with as per agreed SLA’s.
You will have
* Ideally educated to A Level standard
* Minimum 2 years’ experience successfully working within a lead generation or sales targeted role, within a high value customer focused environment
* Experience of working within a team
* Competent using Microsoft Office – Word, Excel, PowerPoint, and Outlook
* Experience of working with both internal and external customers to achieve goals
* Knowledge of the background to copyright licensing, tariffs, policies, distribution, and procedures
* Knowledge of distribution principles and how they impact on licensees
* Work alongside the collections and enforcement team to ensure all high-profile accounts are fully up to date with payments and debt owed, assist with contact and resolution where required.
* To work co-operatively and supportively with others within the team where your expertise and knowledge can assist.
Person Profile
* Selling and negotiation skills
* Communication and influencing
* Self-motivator
* Team player
* Ability to work on own initiative
* Commercial awareness
* Drive for results
* Analytical skills
* Attention to detail
* Decision making and judgement
* Ability to work under pressure
* Embraces change
* Organisational skills
* Customer service