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Customer service manager

Bournemouth
Permanent
Cavendish Maine
Customer service manager
Posted: 4 November
Offer description

Job Description

This company are well-established in the Kitchen and Bathroom sector with over 20,000 products and a huge online presence.


They are looking to recruit an experienced Sales Manager to oversee their inbound sales team, who service customers via telephone, email and live chat.


The Role


As the team manager, you would:


* Hold overall responsibility for the teams performance
* Analyse sales data
* Develop and implement the sales strategy
* Train and mentor team members
* Monitor and manage performance
* Manage sales forecast and pipeline
* The company operate a flexible hybrid working policy with a minimum office attendance of 2 x a month for team meetings.


The Candidate


* Previous experience managing a team of telesales or internal salespeople, ideally involving online/ecommerce sales.
* Hands-on leadership style
* An ability to develop and motivate team members


The Package


1. Salary up to £45k (DOE)
2. 25 days holiday, plus the ability to buy/sell up to 5 days
3. £500 budget to set up your WFH space
4. Free onsite gym at the office
5. Enhanced maternity/paternity pay
6. EAP/GP in your pocket/Head...

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