Band 6
Main area
Support Services
Grade
Band 6
Contract
Permanent
Hours
Full time - 37.5 hours per week (Pattern will be flexible for the demands of the department & service.)
Job ref
287-CEF-407-25
Department name
LUH - 1 General Staffing (AFC posts)
Site
Broadgreen
Town
Liverpool
Salary
£38,682 - £46,580 per annum
Salary period
Yearly
Closing
09/03/2026 23:59
Job Overview
Liverpool University Hospitals NHS Foundation Trust Sterile Services Department. are recruiting an experienced, dynamic and self-motivated Quality Manager to implement and manage the Quality management system ISO13485 for the decontamination and reprocessing of Surgical Instruments from its Central Sterile Services department located at the Broadgreen Hospital site.
Working under the management of the Sterile Services Manager and in conjunction with the Surgical Instrument Manager, you will be involved in all aspects of managing and maintaining our ISO13485 accreditation to our customers at Broadgreen Hospital, Royal Liverpool and Aintree Hospital sites along with the University Dental Hospital.
You must have previous knowledge and experience in surgical instrument reprocessing at a supervisory role or above in a Sterile services Department or similar medical devices manufacturing environment operating to ISO13485 including undertaking internal quality audits and experience with external notified body visits. Your number one priority is ensuring that the quality system of the department is rigorously maintained.
Detailed Job Description And Main Responsibilities
To monitor and review, implement and procedures and other work instructions, for the receipt, sort, disassemble, decontamination, packing, sterilisation, storage and despatch of surgical instruments in compliance with ISO 13485 and the Medical Devices Regulations (MDR) 2017-745
Communicate and implement revisions in working procedures with SSD staff and monitor staff production against the implemented QMS procedures and through an established internal quality audit programme.
Attend external notified body audits in conjunction with the SSD manger. Provide notified body auditors with QMS driven documentation and validation reports on request. There is also a requirement to attend unannounced notified body visits as they occur.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility.
Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.
Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year.
The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women’s visit their careers page.
To monitor and review, implement and procedures and other work instructions, for the receipt, sort, disassemble, decontamination, packing, sterilisation, storage and despatch of surgical instruments in compliance with ISO 13485 and the Medical Devices Regulations (MDR) 2017-745
Communicate and implement revisions in working procedures with SSD staff and monitor staff production against the implemented QMS procedures and through an established internal quality audit programme.
Monitor cleaning schedules and the cleanroom environment. Equipment validation and testing schedules to ensure ongoing compliance.
In conjunction with the SSD manager, undertake quarterly customer satisfaction survey for all customers and provide feedback and data analysis to rectify any issues and to ensue all customer expectations and agreed KPI are met.
Following internal audits, and any change in the procedures, meet with all SSD staff to go though and manage changes and training required. Conduct ad‑hoc "toolbox" talks providing leadership and feedback following in incident led changes.
Attend QMS related, Decontamination, Customer, SSD Staff and Team Leader meetings providing feedback and support following activities or audits and support a culture of change within SSD and SSD users.
Attend external notified body audits in conjunction with the SSD manger. Provide notified body auditors with QMS driven documentation and validation reports on request. There is also a requirement to attend unannounced notified body visits as they occur.
Previously knowledge and daily use of IT based Instrument Tracking and Traceability operating systems would be a significant advantage. The Department operates the Healthedge system across all sites.
Demonstrate a comprehensive understanding of Health Technical Memorandum HTM 01-01 and other relevant standards pertaining to Sterile Service Departments
Effective communication, responding to telephone calls or emails from service users on a range of different instrument and production queries, and providing investigation and feedback following complaints requiring further monitoring and feedback.
Attend Quarterly Trust Decontamination Assurance Group meetings.
Adhere to all Trust and departmental quality standards.
Act professionally and with dignity and as an inspirational role model to staff at all times.
Due to working across multiple sites, a driving licence and access to a vehicle would be an advantage. However, hospital inter site transport services are available free to all staff.
To work flexibility over 37.5 hours per week and at different hours as required to undertake audits and attend meetings across all shift patterns.
Take responsibility for your own learning needs and professional conduct. Take on board training deemed necessary to attain/maintain competency including trust mandatory training.
Qualifications
* Recognised qualification in a relevant healthcare science such as IDSC Technical Certificate and be able to demonstrate equivalent experience in similar quality driven industrial or commercial environment and working at a supervisory level within that industry. Demonstrate exceptional knowledge backed up with detailed experience in a production or similar regulated industry environment
* Further appropriate qualifications relevant to role which may include LEAN / KAIZEN continual process improvement or other good working practices leading to efficiency and effective management or provide evidence of previous experience.
* Has completed BSI or equivalent ISO Internal auditors' course or relevant measurable experience in carrying out internal quality audits.
* Membership of the Institute of Decontamination Sciences (IDSc) and or Central Sterilizing Club (CSC) or equivalent national body.
* Significant supervisory experience in a lead role working autonomously to meet the requirements of a regulated activity. Experience in being involved with both internal and external audits such as BSI, CQC or JAG and provide evidence of leading and implementing change,
* Excellent technical and communications skills and the ability to inspire motivate and lead staff. Dealing with complex or sensitive issues an effective and positive manner
* Ability to provide precise detailed explanations on quality system related matters, understand and evaluate technical. reports and other regulatory requirements
* Ability to review technical data from decontamination and other tracking database systems involving complex data review and management of that data to demonstrate adherence to KPI's.
* Extensive understanding and experience in the management of medical devices to MHRA requirements, Field Safety notes and product recalls.
* Ability to understand and explain the differences and expectations between EQR and BP (as per the requirements of HTM01- 01 for policy and procedure development and develop action plans accordingly
* Have a detailed and significant experience of instrument Tracking & Traceability systems and their use. Have a good working summary knowledge of the relevant documents pertaining to Surgical Instrument Decontamination Be able to state and demonstrate the requirements for the handling and reprocessing of "high Risk" surgical instrumentation and principles around nonconformance and quarantining controlled storage of products to prevent in inadvertent use.
* Creation and ongoing management of visual QMS compliance dashboards for the Management of maintenance, testing Validation and Staff training requirements
* Experience in identifying and contributing to annual business planning processes
* Responsive to change and positively review and adapt to innovative technology or methods of working, in response to Changes in the service or regulatory requirements.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to 'internal staff' are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months' of their 18^th birthday.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under‑represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.
Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment.
From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
This organisation has a zero‑tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures.
Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.
All employees (and volunteers) are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.
If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please note: new entrants to the NHS will commence on the first pay point of the relevant band.
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