HR Manager – Houghton le Spring
Salary: £40,000 – £43,000 per annum, depending on experience and qualifications
Location: Houghton le Spring – Office-based role (commuting required)
Hours: Monday – Friday, 9am–5pm (37.5 hours/week)
Join Pacifica and lead HR operations for one of the UK’s largest domestic appliance repair companies. We are seeking an experienced HR professional to manage our HR function, advise senior management, and drive employee engagement. This role offers the chance to develop people management practices, support a high-performing team, and make a visible impact across the business.
Key Responsibilities
1. Lead the day-to-day HR operations and team management
2. Support recruitment, workforce planning, and onboarding
3. Maintain HR policies in line with employment law
4. Provide coaching, guidance, and support to managers
5. Manage employee relations, absence, disciplinary, and grievance cases
6. Administer maternity, paternity, and parental leave processes
7. Conduct exit interviews and track trends
8. Maintain learning and HR databases
Requirements
9. CIPD Level 5 minimum or Level 7 (and to have held this qualification for at least 3 years)
10. At least 3 years’ experience managing a HR team or department
11. Strong knowledge of employment law, TUPE, and HR best practice
12. Excellent verbal and written communication skills
13. Professional, reliable, and able to handle confidential information
14. Able to thrive in a fast-paced, evolving environment
Why Join Pacifica?
15. Lead and develop a skilled HR team
16. Work closely with senior management on people strategy
17. Shape employee engagement and development
18. Make a visible impact in a dynamic, fast-growing organisation
Benefits
19. 30 days annual leave (including 8 bank holidays)
20. Death-in-service benefit (3x salary)
21. Employee discounts via company retail portal
22. Monthly recognition scheme: cash prize draw
23. Complimentary appliance cover for your own home appliances
24. Free on site parking
Hours: Monday – Friday, 9am–5pm (37.5 hours/week) You may be required to work additional hours from time to time to meet the objectives of this role.
Salary: £40,000 – £43,000 per annum, depending on experience and qualifications
About Pacifica
Founded in 2003 and united under the Pacifica brand in 2005, we have grown to become the largest domestic support services provider in the UK and a trusted name across Europe. With a reputation for excellence and a core team of directly employed, experienced engineers, sales, and support staff, our services include repairs in and out of guarantee, warranty products, spares warehousing, and product replacement.
Pacifica carries out over 370,000 domestic appliance repairs every year and employs over 200 engineers nationwide and over 450 employees on payroll. We are a carbon-neutral company committed to reaching net-zero by 2035.
Our Purpose: Keeping households running while protecting the environment
Our Vision: Caring for our customers’ appliances for a sustainable future
Apply today if you are a proactive HR leader ready to drive strategy, engagement, and growth.