This range is provided by G.Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from G.Digital
Service Desk Manager
On-Site: South Yorkshire 4 days a week | Salary up to £55k (dependent on experience)
Are you a Service Desk Manager who has experience working in a mature, high pressure function?
If so I'm supporting an organisation who believe our people are at the heart of their success!
They're looking for a Service Desk Manager to lead and develop their IT support function.
This will be an opportunity to shape service delivery, drive continuous improvement and ensure they're providing the best possible experience to their users.
* Lead and mentor the service desk team
* Oversee incident, request and escalation management
* Monitor KPIs and service levels, ensuring customer satisfaction
* Collaborate with IT teams and business stakeholders
* Implement process improvements and maintain knowledge base
Requirements
* Proven experience managing or supervising an IT service desk
* You MUST have worked in high pressure environments
* Be experienced working within mature functions
* Strong knowledge of ITIL/service management best practices
What's in it for you?
* Career Growth: Ongoing training, certifications and professional development opportunities
* Inclusive Culture: A workplace that genuinely values diversity, belonging and bringing your authentic self to work
* Values-Driven: They're all about teamwork, ownership, and innovation.
Apply today!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Construction
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