Social network you want to login/join with:
We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.
Responsibilities:
* Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a focus on maximizing the placement of pattern books in the marketplace. This is vital for engaging trade customers who may not have regular visits from our road sales team.
* Contact customers to review performance, understand current projects, and offer appropriate sampling, promoting, and selling existing and new collections.
* Understand customer needs and wants to maximize sales opportunities.
* Secure future business with customers through appropriate service and support.
* Develop and deliver an effective customer contact strategy utilizing all contact tools.
* Provide world-class customer service to maximize sales opportunities.
* Input customer feedback and actions into CRM.
* Work closely with the Customer Service Team to ensure all orders and sample requests are completed accurately.
* Follow up on calls and emails made.
* Analyze performance and provide data insights to inform further calls.
* Submit regular, accurate reports and monitor sales performance with the head of customer service and UK Sales Director.
* Complete all required administrative tasks associated with the role.
* Achieve personal sales targets as part of the sales team.
* Employ effective sales techniques to promote products, upsell, and cross-sell, aiming to build stronger business relationships.
Measures of Success:
* Achievement of sales budget and year-on-year growth.
* Adherence to expenditure budgets.
* Number of calls and emails per day.
* Sales success according to budgeted sales plans.
Connecting with others:
* Sales Colleagues - Collaborate to ensure optimal performance.
* Customers - Manage relationships and develop business.
* Customer Service - Review service levels and provide feedback.
* Finance - Analyze and measure customer performance.
* Senior Management - Share insights and drive performance.
Skills & Experience:
* Proven sales experience, including call centers and/or mail order catalogues.
* Strong business sense and industry expertise.
* Experience with products and product knowledge demonstration.
* Ability to build long-term business relationships.
* Self-driven, results-oriented, positive attitude.
* Proficiency with CRM and WG360.
* Excellent verbal, written, and presentation skills.
About Us:
Sanderson Design Group is an international luxury interior furnishings company specializing in wallpapers, fabrics, and interior products.
Founded in 1860, our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks. Our purpose is "To bring the Beautiful into People’s Homes and Lives". We are proud custodians of over 160 years of design heritage and are committed to innovative and traditional interior design excellence.
#J-18808-Ljbffr