This is an excellent opportunity for an experienced and accomplished
Sales Order Processing/Customer Service Manager
to join an exceptional logistics company in an important position. The business provides warehousing and logistics services, both to other group entities and to third parties, largely in the retail and automotive spaces. The company is highly successful and is moving into a new, state of the art, purpose-built facility next month.
The
Sales Order Processing/Customer Service Manager
will be responsible for overseeing the efficient and accurate processing of customer orders, ensuring high service levels across the customer journey and leading a team (of six) that acts as the key point of contact for customer queries. This role ensures that customer satisfaction is maximised, by delivering timely, professional support and by streamlining order-to-delivery processes.
The chosen candidate will be in charge of managing and optimising the end-to-end order processing workflow from order entry to delivery and invoicing. Further, they will lead the Customer Service Team to deliver responsive, professional, and solution focused service – working collaboratively with all the other necessary departments within the business.
The position will involve a degree of weekend working – around one weekend in six. In return the company offers a suitably competitive salary and benefits package, as well as the opportunity to be part of something great.
Essential skills and abilities required for the Sales Order Processing/Customer Service Manager include:
* Strong leadership and team management skills
* Excellent communication and interpersonal abilities
* Analytical and problem-solving mindset
* Proficiency in systems use across multiple platforms
* Good knowledge and proficiency with Microsoft
* Detail-oriented with strong organizational and time management skills
* Customer-centric mindset with a commitment to service excellence
Location:
Doncaster
Salary:
Competitive with Benefits
Start:
ASAP
Status:
Permanent, Full Time
Ref: IB250901