Role Overview
We’re looking for a values‑led leader to join our Customer Service team at Tesco Insurance as Customer Service Manager, leading a community of Team Leaders to deliver exceptional outcomes for our customers while creating a great place to work for our colleagues. This role provides the opportunity to bring strategy to life, drive meaningful improvement, and build strong, collaborative partnerships across Customer Service and Value Streams. We’re proud of the supportive, inclusive environment we’ve created and are looking for a leader who consistently puts customers and colleagues at the heart of everything they do.
Responsibilities
* Provide clear leadership and direction, translating Customer Service and organisational strategy into actionable local plans that drive results.
* Lead, develop, and support colleagues and managers, building capability through coaching, feedback, and targeted development.
* Identify and deliver continuous improvement, optimising efficiency, service quality, and customer outcomes.
* Plan and prioritise work effectively, coordinating resources and activity across teams to meet short‑ and long‑term objectives.
* Ensure strong operational and regulatory compliance, applying deep knowledge of Tesco Insurance requirements and proactively managing risk.
* Use insight, data, and trends to shape decisions, reduce repeat contact, improve service quality, and embed best practice.
Benefits
* Prepare for your retirement with our colleague pension scheme.
* Private Medical Insurance and virtual GP service for you and your family, 365 days a year.
* Performance‑related annual bonus.
* Critical Illness Insurance.
* Generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
* Colleague Clubcard: enjoy a 10% discount increased to 15% every payday and a second card to share.
* Family‑oriented initiatives, including enhanced maternity leave pay, a shared parental leave policy, and an 8‑week paid paternity leave.
* Ongoing learning opportunities and award‑winning training to help you achieve the job and career you want.
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