About the Role
ABOUT RAINBOW MEDICAL SERVICES
Rainbow Medical Services (RMS) is a CQC-registered (Ofsted application in progress), nurse-led care provider established in 2002. We deliver person-centred health and social care across London and Greater Manchester, specialising in children's services, short breaks, domiciliary care, and complex clinical support. We are a Real Living Wage employer and a signatory of the GMCA Good Employment Charter.
This is a critical appointment as RMS enters a significant phase of growth. The HR Manager will be the single point of accountability for all people, compliance, and recruitment functions and will work directly with the COO to ensure the organisation remains fully compliant, operationally sound, and an employer of choice.
Job Opportunity
ROLE PURPOSE
The HR Manager is responsible for leading all human resource functions across Rainbow Medical Services Ltd. With a particular focus on recruitment and compliance, this role ensures that every aspect of the employee lifecycle meets regulatory, legislative, and organisational standards in a CQC-regulated health and social care environment.
KEY RESPONSIBILITIES
Recruitment & Workforce Planning
•Lead end-to-end recruitment campaigns for all clinical and non-clinical roles, ensuring robust candidate attraction, shortlisting, and safer recruitment checks.
•Maintain full compliance with DBS (Enhanced), right-to-work, reference, and pre-employment checks for all staff, including overseas workers under the Health and Care Worker visa route.
•Manage relationships with recruitment agencies and job platforms, and advise on workforce planning aligned to service growth and commissioning requirements.
•Oversee onboarding processes to ensure all new starters are inducted, registered, and compliant before deployment.
•Monitor vacancy levels and proactively address recruitment risks, particularly for hard-to-fill clinical roles.
Compliance & Regulatory Standards
•Ensure full compliance with CQC regulations, the Disclosure and Barring Service, UKVI/Home Office immigration requirements, and all applicable employment legislation.
•Maintain and annually review all company registrations, sponsor licences, insurance policies, and regulatory accreditations.
•Oversee and update the staff handbook, HR policies, and procedures in line with legislative changes and CQC standards (internal and external).
•Ensure the organisation's obligations under the Modern Slavery Act, Real Living Wage accreditation, and GMCA Good Employment Charter are upheld and evidenced.
•Act as the primary point of contact for all communications with regulatory bodies, including CQC, the DBS, UKVI, and appointed solicitors.
•Support the preparation and response to CQC inspections, ensuring HR records and staff files are always inspection ready.
Employee Relations & Welfare
•Manage all employee relations matters including disciplinary proceedings, grievances, performance improvement, and absence management.
•Oversee all staff welfare matters sensitively and confidentially, including occupational health referrals and support during significant life events.
•Maintain accurate, up-to-date records for sickness, maternity/paternity leave, annual leave, and other statutory entitlements.
•Embed a positive, trauma-informed workplace culture consistent with RMS's person-centred values.
HR Systems, Data & Reporting
•Own and develop the HR information system, ensuring all staff data is accurate, GDPR- compliant, and accessible for reporting purposes.
•Provide regular Management Information and reporting to the COO on headcount, turnover, absence, compliance status, and recruitment pipeline.
•Establish and maintain systems for performance appraisals, CPD tracking, mandatory training compliance, and skills gap analysis.
Learning & Development
•Coordinate all training programmes ensuring all staff meet regulatory requirements.
•Support a culture of continuous professional development, identifying training needs in line with CQC expectations and service delivery requirements.
Cross-Functional & Strategic
•Act as a strategic HR partner to the COO and senior leadership, contributing to organisational development and workforce strategy.
•Coordinate HR activity across Operations, Finance, and Care Delivery teams to ensure joined- up people management.
•Undertake such other duties as reasonably delegated by the COO or Directors.
Essential Skills
PERSON SPECIFICATION
Essential
•CIPD Level 5 qualification (or working towards) or equivalent demonstrable experience.
•Proven experience as an HR Manager or Senior HR Advisor in a regulated health, social care, or similar environment.
•Strong working knowledge of UK employment law, safer recruitment, DBS requirements, and CQC workforce standards.
•Demonstrable experience managing end-to-end recruitment campaigns, including for clinical and support roles.
•Experience managing employee relations casework (disciplinary, grievance, absence) to a high standard.
•Excellent organisational and record-keeping skills with high attention to detail.
•Confident communicator, able to advise directors and managers at all levels.
Desirable
•Familiarity with UKVI sponsorship obligations and the Health and Care Worker visa route.
•Experience preparing for or responding to CQC inspections.
•CIPD Level 7 or equivalent.
About Company
Rainbow Medical Services (RMS) provides 24 hour health and social care services to adults. Our services are designed to meet the needs of people who have complex care needs (such as brain injury and spinal injury), learning disabilities, physical disabilities, mental health problems or other long term conditions. Our bespoke care packages are delivered by well trained staff who deliver high quality care and support in a responsive and timely manner.
RMS guarantees a personalised reliable and professional service designed to meet each client’s needs at highly competitive rates. All our care and support is available either on a short- term or long term arrangement to suit each client’s circumstances.
RMS’s purpose is to enable individuals enjoy the gift of life, especially for clients who want to stay in their own homes or for carers looking after a loved one/ dependent relative. Our services are available throughout the year, 24 hours a day, and 7 days a week.