CustomerServiceManager
Areyoupassionateaboutdeliveringexceptionalcustomerservice?Joinourgrowingteamandworkwithourhomegrowne-commercebrands,helpingcustomerswiththeirDIYshutterorders.Youllbepartofasmall,dedicatedteamreportingdirectlytoourCustomerExperienceSupervisor.Thisisafull-timetemporarypositionwiththepotentialtobecomepermanentforthesuccessfulcandidate.Thehourlypayrateforthisroleis£13.05perhour,thehoursarehoursMondaytoFriday:9:00am5:30pmandoneSaturdaypermonth:10:00am4:00pm(rotabasis).
KeyResponsibilities:
* Provideworld-classcustomerserviceviaphone,email,socialmedia,andlivechat.
* Ensurecustomersaresupportedefficientlyandeffectivelyateverytouchpoint.
* Offerexperttechnicaladvicebeforepurchasetobuildcustomerconfidence.
* Useourbespokeordermanagementsystemtocheckandconfirmorders,suggestingwaystomaximisesatisfaction.
* Liaisewithmanufacturersandcustomerstoresolvequeriesandfinalisetechnicaldrawings.
* ManageshippinganddeliverydatathroughourCRM.
* Resolvedelivery,damage,ordesignissuesquicklyandprofessionally.
EssentialSkills&Attributes:
* Apassionforcustomerserviceandhelpingpeople.
* Strongcommunicationandinterpersonalskills.
* Abilitytoworkcollaborativelyinateamenvironment.
* Positive,hardworkingattitude.
* Comfortableworkingwithnumbersandmetricmeasurements.
Thesuccessfulcan...