CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit an experienced Customer Service Manager to support their rapidly expanding business. Job Title: Customer Service Manager Salary: £40,000 - £45,000 Location: Southampton Working Pattern: Fully on-site Contract: 6-month fixed-term contract Start Date: ASAP Core Hours: 9am to 5pm Due to continued growth and a very busy period, our client is seeking a hands-on, customer-centric leader to join their friendly and supportive team. This role will suit someone who enjoys being operationally involved while leading and developing a customer service function. Key Responsibilities: Lead, coach, and develop a customer service team Oversee the day-to-day operations of the customer service function Maintain a strong focus on delivering an excellent customer experience Work closely with the Customer Service Advisors and the wider business to ensure a seamless end-to-end customer journey This is an excellent opportunity to join a supportive, collaborative, and growth-focused organisation, where customer experience is at the heart of everything they do.