Company Profile Working for an expanding family run business you will be confident to lead the customer service team and ensure tasks and roles are being completed on time and correctly. To excel within this role, you will need to have great communication skills, manage your time effectively and understand what business critical tasks are and what will benefit the customer experience most. The company is in a lovely rural setting therefore, candidates must be able to drive. This is a full-time office-based position with the working hours of Monday to Friday 08:00 to 17:00. Key duties & responsibilities of Customer Service Manager * Keep speed and customer satisfaction at the heart of every decision * Lead the customer service executives * Ensuring all orders are despatched same day to warehouse * Monitor couriers on time deliveries and report any instances to the operations team * Manage the customer service tickets to ensure repairs and services are monitored within your timelines * Monitor equipment repairs and warranties and communicate manufacturer delays to Procurement * Manage email boxes and ensure responses are made within 24 hours * Monitor back orders and ETAs * Maintain communication with the sales & marketing team of operational changes * Weekly reporting Required qualifications, knowledge, experience & skills of Customer Service Manager * Proven experience in a cus...