Job Description
Customer Quality Manager – EMEA
We are representing a blue-chip international manufacturing organization with offices located in the North West, currently seeking to appoint a Customer Quality Manager. This role is designed to lead customer quality performance across the EMEA region.
Position Overview
As a key leader within the Quality function, the Customer Quality Manager will oversee a team covering the EMEA region and report directly to the Head of Quality. The position offers a hybrid working arrangement, requiring three days per week on-site and two days remote.
The Opportunity
This role is central to shaping customer experience, driving product performance and driving continuous improvement initiatives throughout the EMEA region. Responsibilities include monitoring product performance in the field and enhancing customer response and reporting systems. The objective is to promote ongoing improvements in customer satisfaction by actively managing customer insights, addressing complaints, handling warranty issues, and analysing trends.
Main Focus:
* Oversee Customer Quality Performance
* Drive Continuous Improvement and Lessons Learned
Candidate Profile
1. Demonstrated background in Qua...