Job Description
Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
We have recently been recognised for our fantastic business achievements across a number of awards:
1. Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
2. Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
3. Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
4. Highly commended for Skills Development – IOD Wales Awards 2024
5. Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
6. Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
7. Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
8. Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
9. Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
10. Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
11. Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024
At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well-being, and work-life balance, we ensure our people feel supported and empowered to thrive. We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued – with celebrations, wellbeing support, and chances to give back as a team.
Job purpose:
The Events and Workspaces Sales Executive will be responsible for generating and increasing revenue through increasing occupancy of office workspaces, generating event bookings and expanding our coworking offering. Alongside maximising sales opportunities, this role will support in delivering an effective service for the workspaces and ensuring client engagement and satisfaction.
Main duties:
12. Being confident to talk about all areas of our businesses.
13. To be responsible for driving the sales of the various workspaces available by
exhausting all business opportunities for office space, coworking, event space hire and
meeting rooms.
14. Developing and managing client relationships to maximise sales opportunities and
ensure satisfaction.
15. To have a strong focus on sales and marketing and be responsible for new business
streams via prospecting and new tenant enquiries.
16. To be accountable for maximising the occupancy and value of the sites including the
units, shared space, tenancies and commercialisation opportunities.
17. To generate a constant revenue stream for the event space hire.
18. To maintain current knowledge of local business centres facilities including rental
information, demand etc. to support the development of our workspaces’ strategy.
19. To build relationships within the local property sector to enable networking and leads
generation to turn these leads into new business within the workspaces.
20. To promote the workspaces locally through business networking and generating
business referrals.
21. To manage the workspaces ensuring high quality business activities with maximum
quality, service and profitability for the organisation.
22. To build successful relationships with all tenants, in order to financially maximise on
growth within these businesses, managing moves into larger spaces and offices, and
providing quality customer service whilst keeping a focus on profitability and revenue.
23. To host and organise networking events, charity events and any other networking
opportunities for clients and visitors within the workspaces, helping to community build
and foster a connection and community within the building.
24. To work with the appropriate people to ensure effective marketing of co working,
office space, meeting room and event space hire (including social media).
25. To work with the wider team to actively promote internal & external events.
26. Work alongside the appropriate people to build strategic plans to market the
spaces and maximise brand awareness
27. Completing all related administrative duties.
28. Develop community engagement programmes for Lambourne customers, ND
employees as well as external engagement events to facilitate business engagement.
29. Work with the wider team to generate a constant revenue steam for all spaces within
Lambourne House.
30. Supporting the facilities team in the operations of the wider business
Main responsibilities:
31. Responsible for compliance with all relevant legislation, and processes, policies, and
procedures.
32. Responsible for taking reasonable care of your own health and safety and ensuring that
you take reasonable care not to put other people (including fellow employees and
members of the public) at risk by what you do or do not do in the course of your job.
33. Responsible for safeguarding assets within your control and possession, including but
not limited to hardware, software, systems, or information, and to report any
suspected breach in security without delay, to the relevant personnel as required.
34. Responsible for the non-disclosure of any confidential information and/or trade secrets
of the Company to third parties and/or the misuse of any confidential information
and/or trade secrets of the Company for your own purpose/benefit.
35. Responsible for establishing, maintaining, and developing excellent working
relationships with colleagues within your department and the wider Company.
36. Responsible for delivering exceptional levels of customer service; both to internal and
external customers.
37. Responsible for communicating with people in a respectful, courteous, and professional
manner always.
Educational/qualification attainments:
38. NVQ Business Administration or equivalent
39. Valid Full UK Driving License
Knowledge, skills and experience:
40. Always portrays a professional image and appearance, and demonstrates professional behaviors
41. Experience in commercial property management in a similar business centre/serviced office environment
42. Proven experience within an engagement role, with a demonstratable understanding of the importance of adding value to the customers experience.
43. Previous experience of organising events and business forums
44. Commercial awareness – understands the impact of financial performance on business results and how actions impact the broader commercial environment;
45. Previous experience of managing a business centre including; sales, events, room hire etc
46. Strong customer service skills, including the ability to remain flexible and calm in high pressure or continually changing situations;
47. Ability to quickly develop and nurture credible working relationships with internal and external clients
48. Excellent administration skills
49. Excellent standards of accuracy, consistency and attention to detail
50. Exceptional oral and written communication skills
51. Excellent project management skills
52. Exceptional attention to detail
53. Flexibility to adapt to changing demands, and able to think on their feet
54. Tact and diplomacy
55. Discretion and a strong understanding and respect for confidentiality
56. Honesty, trustworthiness and reliability
57. Excellent organisational and time management skills, including the ability to prioritise and multitask in a demanding environment
58. The ability to use own initiative and judgement and to be pro-active
59. The ability to research, digest, analyse and present material clearly and concisely
60. The ability to work under pressure to strict deadlines
61. An outstanding level of interpersonal and networking skills, including relationship management skills
62. Ability to manage conflicting priorities
63. Excellent word processing and IT skills, including knowledge of a range of software packages, including Microsoft Office
Personal qualities:
64. Confidence
65. Accountability
66. Resilience
67. Attentiveness
68. Intuitiveness
69. Positivity
70. Approachableness
What we offer:
Fantastic employee benefits including:
71. A flexible working environment, with the opportunity for hybrid working
72. Health Cashback scheme
73. Life Assurance of 4 x salary
74. Pension Salary Sacrifice Scheme
75. A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
76. Opportunity to purchase additional annual leave through salary sacrifice
77. A day off for your birthday
78. A Giving Back day – to offer your services to the local community
79. Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
80. Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
81. Opportunity to join our 3% interest Christmas savings scheme
82. Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
83. Regular social, health and well-being events
84. Free on-site parking
85. On-site Gym
New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.