Job Description
Customer Service Manager
Okehampton
Permanent - Hybrid
£35,000 - £40,000 per annum
ARM have an exciting opportunity for a Customer Services Manager, the successful candidate will be required to deliver outstanding customer service and inspire brand loyalty through customer centric development and ultimately promote consideration to drive purchase
The Role:
* Day to day running of the Customer Services team, leading the team, resource planning, reporting, supplier management and interfacing with other departments.
* Understanding of customer behavior and regular reporting on what is and isn’t working, and the necessary actions that need to be taken to support customer experience.
* Management of systems/software in order to elevate customer experience/improve efficiency with the customer needs at heart
* Develop and implement strategies to improve team productivity, efficiency, and customer satisfaction levels.
* Handle escalated customer inquiries and complaints in a timely and effective manner, demonstrating a commitment to resolving issues and retaining customers.
Requirements:
1. Proven experience in a customer service management role.
2. People management experience to include 1-2-1’s devising and implement individual KPI’s, ap...