Senior Customer Service Manager UK & Europe About Our Client Page Group are working with a leading global product supplier & manufacturer who are looking for a Senior Customer Service Manager at their head office in Sheffield. The role will manage the UK Customer Service function, European Customer Service (Remotely) & a 3rd part Outsourced Customer Service function Job Description Direct leadership and management of UK Customer Service Function, European Customer Service Function (remotely) and Outsourced Customer Service function (3rd party) Ensure all Customer Service Teams provide a world class level of service to B2B & B2C Customers across Phone, e-mail, web & Live Chat during all interactions Work closely with 3 warehouse teams (UK, Europe, 3rd party) to ensure order fulfilment runs smoothly, and proactively identify and mitigate potential issues Work closely with internal logistics and 3rd party carriers to plan and execute the smooth movement of customer orders, on time in full Implement and drive performance activity focused on delivery against SLA's Identify areas for improvement across processes and procedures focused on driving efficiency, Customer Satisfaction and timescales Use and manage SAP EDI system to deliver order management activities Utilise and identify technologies, AI and Systems to improve the overall, end-to-end customer journey Collaborate with key global stakeholders and counterparts to share best practise and share new ways of working The Successful Applicant Experience leading similar customer service or contact centre functions Experience managing or working with European / Global Customer Service or Warehouse teams Hands on experience working with / implementing new technologies, AI or Systems Strong people leader Extensive stakeholder management Knowledge of SAP / Sales-force would be advantageous What's on Offer The role of Senior Customer Service Manager will join a leading supplier and distributor of products based at their Sheffield Offices. The role will require 4 days on site in Sheffield, 1 day from home Salary of £53,000 - £58,000 plus 10% bonus (performance based) 25 days holiday plus bank holidays Private Medical InsuranceInternational Travel will be required up to 5 times per year. The role has a clear progression plan in plans and the successful applicant will aim to move into the Head of Customer Service role within 18-24 months Contact Zach Johnson Quote job ref JN-082025-6809864 Phone number 44 113 243 7708