Required in: London Depot (Hemel Hempstead)
Purpose: To recruit skilled Plant Operators at a national scale.
As a key influencer across the Lynch team, this role will help implement and embed the company vision and behaviours across all that we do. Our vision is about 'being the best' at all that we do and enabling our great people to be the best they can be. To achieve this, we need to focus on delivering the highest service and focusing on getting things 'right first time', to support this we need to attract the best people who share our values for success and our passion for making an impact on tomorrow's future.
This role is vital for ensuring our behaviours become real and are prioritised to enable our success:
1. CAN DO: It's our positive attitude that achieves our can-do approach. We work together as one team to deliver solutions to our challenges.
2. PASSION: We achieve right first time by having pride and enthusiasm. Being passionate empowers us to deliver an industry leading service to our customers.
3. ONE TEAM: We put the success of the team ahead of any personal gain. By communicating effectively, we support our colleagues and exceed our customers' expectations.
4. RESPECT: We trust and respect our colleagues and our customers. We have integrity and create inclusive environments, creating a healthy, safe, and fun workplace.
Reporting Lines:
You will report into the Regional Operator Manager.
Focus areas of the role:
1. Managing the end-to-end HS2 induction process for internal and external personnel.
2. Have a strong understanding of our fleet.
3. Data entry on to internal data management system/App.
4. Handling confidential data in line with GDPR and other policies.
5. Manage inbound and outbound calls to external site personnel.
6. Relationship building with external and internal personnel.
7. Implement effective workforce planning strategies to ensure the timely placement of operators based on project needs.
8. Managing customer expectations / Customer service communications via telephone and emails.
9. Working between the Operator Managers, external on-site personnel, project management teams, and on-site management teams to ensure effective communication and smooth operation.
10. Set responsibilities, such as HS2, Key Accounts, and Regional Accounts, or specific location/project needs.
11. Promote clear and consistent communication among all stakeholders, ensuring that information flows seamlessly and any issues are addressed promptly.
12. Identify and resolve operational challenges proactively.
Success enablers:
To be successful in this role you will need the following skills, behaviours, and abilities:
1. Able to work under pressure in a fast-paced environment.
2. Extremely high attention to detail with a passion for getting it right first time.
3. Results-driven team player working towards team targets.
4. Strong communicator across all mediums in high-volume.
Education & Qualifications/Experience:
Knowledge of Microsoft Excel.
Why work for Lynch?
Welcome to our family, we really appreciate you taking the time to consider joining our amazing team. Our people are at the heart of our business, and you will be a vital member to help us continue to grow and develop as a business.
We have a really exciting future here at Lynch and our expectations are very high. We believe in providing the highest standards of customer service, with a focus on getting things 'right first time' and we are really excited to meet the best people who have the skills and passion to help us achieve our full potential. Thank you.
What's our why:
We are passionate about making the construction industry the career of choice and we will do this by creating the greatest people experience here at Lynch, which results in better performance for our customers, our society, and our planet.
We have the potential to impact the world we live in, and we plan to make that impact a positive one for all who work for and with us.
Our culture:
As a family-owned business, we pride ourselves on our inclusive environments that drive fun, wellbeing, and high performance across all that we do. You really are joining a family and not just a business.
We welcome enquiries from everyone and value diversity in our workforce.
Flexible Working:
You are welcome to ask about flexibility at interview stage.
Reasonable Adjustments:
Please contact us if you need any adjustments during the recruitment process.
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