What's involved with this role: JOB TITLE: Customer Services Manager REF: N Warwickshire 5274249 Contract: Anticipated 5 months Pay rate: £23.91 per hour PAYE, rate negotiable for right candidate, please state your preferred rate with your application. Working Arrangement: Hybrid working - office attendance 2-3 days a week The role On behalf of a local council, we are seeking a Customer Services Manager to develop and manage a team providing high standards of modern customer focused service for the Contact Centre and One Stop Shop via telephone, face to face and via various web enabled access channels Rate maybe negotiable for right candidate, please state your preferred rate with your application. Key Responsibilities: Meet annually agreed targets for quality and performance issues and deliver priorities as defined by the Corporate Director (Resources) & wider Customer Access Strategy Forge strong links and working relationships with other co-located, charitable and advice agencie Ensure effective management of the Council’s Customer Contact Centre and to provide an efficient and professional service in accordance with the style required by the Corporate Director (Resources) Implement service priorities and monitor/co-ordinate work plans to ensure the provision of high quality front line information and advice to customers Ensure that agreed corporate and divisional standards are maintained to improve the quality of total care to all those who come into contact with the Council Lead the development of the Contact Centre and One Stop Shop and other access channels into the Council Develop and market the activities of the team internally and externally in collaboration with the Councils partners and internal divisions. What the client is looking for Sound experience of managing a team working directly with the public Proven ability to lead and motivate staff in a multi-functional environment Hands on computer awareness including development and implementation of systems Sound experience in a front line senior position within a customer service or contact centre environment - desirable Previous Local Authority experience - desirable A knowledge of best practice in customer service, particularly in a contact centre environment Working Knowledge of Health & Safety, Data Protection and/or Freedom of Information legislation How to Apply Quote the Job Title and Reference Number in your application Submit your CV in Word format Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.