Job Description
The Quality Manager will lead and inspire a high-performing quality team to deliver exceptional product standards and customer satisfaction. Drive continuous improvement through data-driven insights, advanced quality systems, and collaboration across all functions. Champion compliance, sustainability, and operational excellence in a fast-paced, global environment.
Responsibilities:
Ensure a safe, compliant workplace aligned with Health, Safety, Environmental, and regulatory standards.
Own and evolve the site’s Quality Management System (QMS) to maintain ISO9001:2015 & ISO13485 certifications and readiness for future standards.
Lead initiatives to reduce defects and customer complaints through root cause analysis, predictive analytics, and proactive prevention strategies.
Partner with operations and engineering to embed ‘Right First Time’ principles and digital quality tools.
Drive continuous improvement using Lean, Six Sigma, and automation to optimize processes and enhance customer experience.
Oversee audits, compliance programs, and corrective actions with rigor and transparency.
Coach and develop team members, fostering a culture of accountability, innovation, and collaboration.
Metrics:
Customer Complaint Reduction
Defect Rate Improvement
On...