Overview
EMEA Customer Quality Manager — Peterborough, UK
Responsibilities
* Quality Lead for all assigned customers across EMEA Flavour Solutions. Accountability for the management of the customer quality relationships – liaising and working with relevant internal and external stakeholders as required.
* Represents the Quality & Regulatory function in customer-related meetings as appropriate both internally and externally (at various levels).
* Drive excellence in technical partnership.
* Development of the Customer Quality strategy for assigned customers in conjunction with cross-functional partners.
* Prime accountability to ensure agreed customer quality strategic agenda and customer needs are delivered through McCormick sites, Quality & Regulatory function and/or cross-functional teams, leading or facilitating projects, influencing and driving change as appropriate to achieve results.
* Amply customer centricity: Focus on communication, education and effective sharing of best practices and learnings across EMEA teams as appropriate to drive a shared commitment to customer quality, engagement, excellence and continuous improvement.
* Accountable for the customer quality governance in EMEA – including processes and procedures for customer quality management, reporting routines/ scorecards, customer audit/ approval needs, regular reviews, technical support for other functions, and continuous improvement.
* Incident management – supports local/regional/global incidents related to assigned customers, following both internal and customer processes. (Provides consultation and/or escalation as appropriate in addition to customer communication & management workstream).
* Actively participates in commercialization, business critical/growth projects, CCI, de-risking and continuous improvement activities.
Qualifications
* Minimum Degree in Food Science/Food Technology (or equivalent)
* Experience in food industry with Quality Assurance and Food Safety Systems expertise.
* Leadership experience in the food industry in a Quality Management role.
* Customer management experience (major industrial and/or retail customers).
* Ability to communicate written and verbal complex information to multidisciplinary stakeholders
* Experience of working with different cultures and levels of understanding.
* Demonstrated, end to end project/ program management experience
* Aptitude for identifying, establishing, and maintaining relationships with key stakeholders.
* Have demonstrated strengths in the following areas: Problem Solving; Data Analysis; Ability to manage multiple priorities; Self-managed excellence.
* French – nice to have
About McCormick
McCormick is a global leader in flavour. We bring our passion for flavor to work each day.
We encourage growth, respect everyone’s contributions and do what’s right for our business, our people, our communities and our planet.
Founded in Baltimore, MD in 1889, McCormick has over 14,000 employees worldwide and more than $6 billion in annual sales. The Company manufactures, markets and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufacturers, food service businesses and consumers. Our global headquarters are in Baltimore, Maryland, USA, and we operate from nearly 50 locations in 27 countries and 135 markets.
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, national origin, disability, or veteran status.
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