Title : Customer Service Manager (Maternity Cover) Contract: Minimum 9 months (with possibility of extension) Salary: 30,500 per annum Location : Lyric Theatre, Belfast Hours: The standard working week will be 40 hours over 5 days however due to the nature of this position some degree of flexibility is required from the post holder to meet the demands of the theatres schedule. Benefits: Additional paid day off for your birthday; free theatre tickets; free beverages; discounted food; access to free counselling; employer contributed pension; maternity/paternity leave; statutory pay for sickness How to Apply : Please click in the apply button below. Are you passionate about theatre and customer service? The Lyric Theatre, Northern Irelands cultural heartbeat, is looking for a talented Customer Service Manager to join our team! Why work with us? Enjoy fantastic benefits like an extra day off for your birthday, free show tickets, discounted food and drinks, and access to wellbeing support. Plus, you'll work in a stunning riverside setting with a multi-award winning team that values inclusivity, creativity, and collaboration. Essential Criteria At least 5 years relevant experience in a customer service or hospitality role including at least 1 year in a Supervisor or Manager role; Experience of supervising a team; Experience in sales including cash handling, reconciliation, and reporting; At least 1 year using an EPOS system at both user and administrator level; Literacy and numeracy to GCSE level or above; Intermediate IT skills proficiency in Excel, Word, Outlook; Excellent inter-personal skills in dealing with people at all levels and the ability to handle complaints politely and effectively; The ability to work flexible hours, including evenings, weekends, and split shifts. Additionally: Strong inter-personal skills, with excellent written and verbal communication skills; An enthusiastic and flexible approach to work; The ability to plan and manage their own workload; A natural problem solver with the ability to multi-task and prioritise; The ability to prioritise and plan their time effectively; Ability to work and make effective decisions under pressure; Experience with standing for long periods of time, repetition, lifting, bending, and reaching. Desirable Criteria The following qualities or experience are also desirable: Experience of supervising bar operations including stock control; Experience of emergency evacuation; Fire safety awareness training; Emergency First Aid at Work certificate; Experience of working in a food service environment; Experience of working / interest in a theatre; Facilities Management liaison or supervisor experience. Visit our Career Page on our website for more information about the theatre and to access the full Job Description and links to our Application Form.