Overview
Job Description - Conference & Banqueting Floor Manager (HOT0C0DS)
Conference & Banqueting Floor Manager (HOT0C0DS)
Work Location: Hilton Cobham, Seven Hills Road South, Cobham KT11 1EW
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Salary £31,000 a year + Service charge
World of Rewards:
* Free and healthy meals when on duty
* Grow your Career
* Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Free Parking
* Accommodation available with all bills included
* Guest Experience Day as part of your induction
* Modern and inclusive Team Member’s areas
As a Conference & Banqueting Floor Manager, you are responsible for managing the C&B Operations outlets to deliver an excellent Guest and Member experience. A Conference & Events Floor Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
* Maintain exceptional levels of customer service
* Recruit, manage, train and develop the C&B team
* Manage guest queries in a timely and efficient manner
* Set departmental targets and objectives, work schedules, budgets, and policies and procedures
* Incentivise team members to maximize sales and revenue
* Evaluate guest satisfaction levels with a focus on continuous improvement
* Ensure communication meetings are conducted and post-meeting minutes generated
* Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Conference & Banqueting Floor Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
* Management and/or supervisory Food and Beverage experience
* Ability to comply with all Food and Beverage brand standards
* Ability to work under pressure
* Flexibility to respond to a range of different work situations
* Ability to work on your own or in teams
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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