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We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.
Responsibilities:
* Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a special focus on maximising the placement of pattern books in the marketplace. This strategy is vital for engaging trade customers who may not have regular visits from our road sales team.
* Contact customers to review performance, understand current projects being worked on, and offer appropriate sampling; promote and sell existing and new collections.
* Understand customer needs to maximise sales opportunities.
* Secure future business through appropriate service and support.
* Develop and deliver an effective customer contact strategy utilizing all contact tools.
* Deliver world-class customer service to maximise sales opportunities.
* Input customer feedback and actions into CRM.
* Work closely with the Customer Service Team to ensure order and sample request accuracy and completion.
* Follow up on calls and emails.
* Analyse performance and provide data insights for further calls.
* Submit regular, accurate reports and monitor sales performance with the head of customer service and the UK Sales Director.
* Complete all administrative tasks related to the role.
* Meet personal sales targets as part of the sales team.
* Employ effective sales techniques to promote products, upsell, and cross-sell, aiming to build stronger business relationships.
Measures of Success:
* Achievement of sales budget and year-on-year growth.
* Adherence to expenditure budgets.
* Number of calls and emails per day.
* Sales success according to budgeted plans.
Connecting with others:
* Sales Colleagues - Collaborate with relevant stakeholders for optimal performance.
* Customers - Manage relationships and develop business.
* Customer Service - Review service levels and feedback.
* Finance - Analyze and measure customer performance.
* Senior Management - Share insights and drive performance.
Skills & Experience:
* Proven sales experience, including call centres and/or mail order catalogues.
* Strong business acumen and industry knowledge.
* Experience with products and product knowledge demonstration.
* Experience in building long-term business relationships.
* Self-driven, results-oriented, and positive outlook.
* Proficiency with CRM and WG360.
* Excellent verbal, written, and presentation skills.
About Us:
Sanderson Design Group is an international luxury interior furnishings company specializing in wallpapers and fabrics, along with a wide range of interior products.
Since 2020, we have unified our brands under Sanderson Design Group, celebrating our rich creative history and future ambitions. Our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks.
Our purpose is "To bring the Beautiful into People’s Homes and Lives," guiding our design and business ethos. With over 160 years of experience, we are proud to be custodians of British interior design excellence.
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