This is an exiting new opportunity to join Vocal Views. We are now recruiting trainee call centre advisors to join the team, in our brand-new office in Derby, Pride Park
Job Description
We are seeking motivated Consumer Recruiters to join our market research team. In this role, you will contact consumers from our applicant list, individuals who have expressed interest in taking part in research studies, to verify the accuracy of their responses and book them into sessions. This requires strong judgement and common sense to determine whether participants are genuine and suitable.
Key Responsibilities
* Making outbound calls to members of the public who have applied to take part in market research.
* Verifying the integrity of applicants' answers and ensuring they meet study criteria.
* Booking participants into sessions and confirming their availability.
* Accurately capturing and updating customer information in our in-house CRM system.
* Working towards targets and KPIs while maintaining quality standards.
The Ideal Candidate
* Fluent in English with excellent verbal communication skills.
* Previous telephone interviewing or customer service experience is desirable (full training will be provided).
* Reliable, hard-working, and confident in dealing with people over the phone.
* Strong attention to detail and ability to maintain a high standard of accuracy.
* Capable of following instructions while also using initiative and common sense.
* Driven, determined, and accountable with a strong work ethic and energy to succeed.
What We Offer
* Full training and support, with a commitment to your personal development.
* A clear structure for career progression within the company.
Job Types: Part-time, Fixed term contract, Freelance, Zero hours contract
Pay: £12.21-£14.00 per hour
Benefits:
* On-site parking
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 1 year (preferred)
Work Location: In person