Job Purpose:
To manage and oversee the delivery of high-quality catering services within a healthcare environment, ensuring compliance with food safety standards, nutritional guidelines, and patient satisfaction. The role involves leading a team, managing budgets, and maintaining operational excellence in line with healthcare regulations.
Key Responsibilities:
* Operational Management:
o Plan, organize, and supervise daily catering operations across patient, staff, and visitor services.
o Ensure menus meet nutritional requirements and special dietary needs for patients.
* Compliance & Standards:
o Maintain strict adherence to food hygiene, health & safety, and infection control standards.
o Ensure compliance with NHS or relevant healthcare catering guidelines.
* Team Leadership:
o Recruit, train, and manage catering staff, fostering a culture of excellence and accountability.
o Conduct regular performance reviews and provide ongoing development opportunities.
* Financial Management:
o Manage budgets, control costs, and monitor stock levels to ensure efficient resource use.
o Negotiate with suppliers and maintain strong vendor relationships.
* Customer Service:
o Ensure high levels of patient and staff satisfaction through quality food and service delivery.
o Handle feedback and resolve issues promptly and professionally.
Skills & Qualifications:
* Proven experience in catering management, ideally within healthcare or similar regulated environments.
* Strong knowledge of food safety legislation (e.g., HACCP).
* Excellent leadership, communication, and organizational skills.
* Ability to manage budgets and deliver cost-effective solutions.
* Relevant qualifications in catering, hospitality, or food service management (e.g., NVQ Level 3+, City & Guilds).
Desirable:
* Experience with NHS or healthcare catering standards.
* Knowledge of allergen management and special diets.