Introduction to XYZ
A ground-breaking & award-winning Construction Technology company; XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose-built for the construction industry. Not only have we created this technology, that sits within The Atom – a smart, site-safe headset and hardhat - but we implement it on major Mission Critical (Data Centres, Oil & Gas, Pharmaceutical, Aviation) projects, utilising the power of AR to ensure that all schemes are completed in line with the delivery timescales and budgets.
Key Responsibilities
Production Planning and Execution
* Direct the assembly, calibration, and testing of AR systems (hard hats, controllers, basestations, charge stations, batteries, and accessories) to precise specifications and SOP standards.
* Manage production scheduling to meet annual targets of 80–140 new systems and up to 40 repairs, whilst accommodating material lead times and seasonal constraints.
* Coordinate with procurement to anticipate supply chain challenges; develop contingency plans for component shortages.
* Maintain detailed production records, build serialisation, and full product traceability through the E-Max ERP system.
* Ensure production meets forward‑looking schedules and communicates status weekly to leadership.
Quality Assurance and Compliance
* Establish and enforce a robust quality management system (QMS) aligned with industry standards for advanced medical‑device‑like manufacturing.
* Conduct final inspections on all outgoing products; perform root‑cause analysis on customer returns and field failures.
* Ensure incoming component inspection meets acceptance criteria; maintain detailed defect and non‑conformance records.
* Drive continuous improvement in processes, SOPs, and tooling to reduce defects, rework, and repair cycles.
* Monitor quality metrics (yield, scrap rate, rework, customer satisfaction) and report to leadership.
Product Support and RMA Management
* Own the Freshdesk customer support workflow; triage and respond to hardware support tickets.
* Coordinate replacement unit shipments and RMA logistics.
* Perform failure analysis on returned units; identify root causes and implement corrective actions.
* Track failure trends and communicate insights to the design and procurement teams.
* Ensure timely requalification and redeployment of repaired units.
Team Leadership and Knowledge Capture
* Lead a small growing team, high‑calibre team (Production Technician, existing Test Tech, Stock/Logistics Person, and rotating contractors/temps) with clear objectives, accountability, and development opportunities.
* Mentor the Production Technician and support advancement of the Test Tech into process automation roles.
* Oversee structured knowledge transfer from departing staff; ensure all critical processes, tacit knowledge, and troubleshooting guides are documented, video‑recorded, and stored in a centralized knowledge base.
* Design and deliver onboarding and training for new hires and short‑term contractors using paired shadowing, SOP walkthroughs, and hands‑on assessment.
* Foster a culture of attention to detail, continuous learning, and ownership.
Procurement and Supply Chain Coordination
* Partner with the Procurement Contractor to ensure suppliers deliver on time and to specification.
* Review and approve purchase orders; track delivery schedules and elevate delays.
* Coordinate with logistics partners (DHL, Exporter Services) to ensure timely, compliant shipment of products to customers.
* Maintain visibility on global supply chain risks and mitigation strategies.
Inventory and Stock Management (oversight)
* Oversee real‑time inventory management through E-Max ERP alongside the Stock/Logistics Person.
* Maintain optimal stock levels for components, work‑in‑progress, and finished goods.
* Monitor finished goods warehouse staging and customer order fulfilment.
ERP and Systems Administration
* Manage and maintain data integrity within E-Max ERP, train team members on best practices.
* Interface with Freshdesk for product support and return/repair workflows.
* Escalate system improvements or troubleshooting to IT as needed.
Strategic and Continuous Improvement
* Participate in senior management meetings to communicate production status, risks, and capability improvements.
* Identify opportunities for process automation, labour efficiency, and cost reduction without compromising quality.
* Contribute to capacity planning and resource forecasting as production scales.
Key Competencies and Experience Required
Essential Experience
* Minimum 7–10 years in production or manufacturing management, preferably in electro‑mechanical, aerospace, automotive, medical device, or advanced consumer electronics environments.
* Proven experience managing small, high‑performance teams in lean or startup environments; ability to wear multiple hats and adapt quickly.
* Deep familiarity with assembly, testing, and calibration workflows for complex, precision products with serialization and traceability requirements.
* Hands‑on experience with ERP systems (ideally E-Max, SAP, or equivalent); strong IT literacy and troubleshooting mindset.
* Demonstrated expertise in quality management systems (ISO 9001, IEC 62304, or similar) and root‑cause analysis methodologies.
* Experience in export logistics, customs compliance, and shipping coordination for global markets.
* Familiarity with Freshdesk or similar ticketing/support systems for RMA workflows.
* Familiarity with product repair workflows and warranty/return management.
Desired Skills and Background
* Background in AR, VR, optics, or wearable technology hardware.
* Knowledge of electronics assembly, PCB handling, and test fixture design.
* Experience with agile/lean manufacturing principles and continuous improvement (Kaizen, Kanban, APQP).
* Familiarity with product repair workflows and warranty/return management.
* Experience scaling production from NPI to volume manufacturing.
* Strong understanding of health and safety regulations in manufacturing environments.
Competencies
* Leadership & Influence: Proven ability to inspire, develop, and hold accountable small teams; excellent delegation and conflict resolution.
* Technical Acumen: Strong grasp of mechanical/electrical assembly, testing methodologies, and troubleshooting.
* Attention to Detail: Meticulous approach to documentation, compliance, and quality; zero tolerance for shortcuts.
* Problem‑Solving: Analytical, methodical approach to identifying and resolving production issues; proactive risk management.
* Communication: Clear, professional communication with internal teams, customers, and external logistics partners; excellent written documentation skills.
* Adaptability: Comfort with ambiguity and rapid change; ability to prioritize competing demands in a resource‑constrained environment.
* Integrity & Ownership: Reliable, trustworthy, and personally accountable for delivery and quality; transparency in reporting.
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