Job Purpose
Due to the successful growth of our business, a full‑time position has become available in our Nexus Place office for a highly competent and experienced Event Travel Manager, to work within the Event Travel division. The Event Travel division supports both the Events and Business Travel Departments, managing UK and global travel logistics for groups of 10 – 1,000+ passengers.
This varied role requires a team player with excellent relationship, communication and commercial skills, who will develop industry‑leading relationships. The successful candidate will also have a proven track record in booking group travel logistics, driving income levels into the business at every opportunity as well as possessing strong attention to detail and organisational skills, and be able to demonstrate value to both clients and suppliers.
Key Responsibilities
* A main point of contact for both internal and external clients and suppliers.
* Create group and individual reservations and accurately input data into internal software systems.
* Negotiate best fares with suppliers as well as flexible terms and conditions.
* Research fares by following the R&M benchmarking strategy.
* Excellent and strong multi‑tasker who works well under pressure and can easily deal with short lead requests within SLA.
* Seek cost‑effective solutions in line with client objectives.
* Demonstrate our ‘value proposition’ to clients through hard cost savings and soft cost benefits.
* Conduct and co‑ordinate risk assessment and contingency plans as required.
* Responsible for controlling budgeted costs.
* Ensure timely and accurate cost reconciliations, ensuring clients are invoiced in a timely manner.
* Maintain client focus at all times and demonstrate excellent service levels.
* Keep clients, managers & client success managers informed of group status at all times.
* Attend and lead client calls, and attend face‑to‑face meetings as and when required.
* Own and oversee the management of a range of event travel projects to ensure client service satisfaction, manage performance to agreed client service level agreements, ensure successful project delivery on time and on budget and achieve pre‑agreed event profitability targets.
* Work closely with client success managers to understand the client accounts.
* Deliver a consultative and proactive service offering, expert knowledge of how best to meet client objectives through event travel events to ensure client retention.
* Support all areas of the business by providing new and existing leads within client account.
* Be continually aware of the departmental targets and client income; increase income levels, reduce cancellations at all times.
* Manage a range of project tasks to ensure deliverables are on time, on budget and on brand.
* Understand client accounts, immerse yourself in allocated client brand and culture through understanding of their marketplace and competitor landscape.
* Achievement of pre‑agreed objectives and KPIs.
* Have regular 1:1 meetings with your line manager to progress the objectives set.
* Financial targets contributed to and achieved.
What We’re Looking For
* Proven experience in the travel industry, specifically booking and ticketing group travel.
* GDS experience.
* Cvent and/or understanding of event registration tools.
* Excellent fare and ticketing knowledge including published, net, group, and consolidator fares.
* Working knowledge of MS Office suite, with a focus on Excel and Outlook.
* Experience working in a high‑pressured environment.
* Knowledge and experience of the air/travel industry and key contacts.
* Strong negotiation skills.
* Excellent geographical and airline schedule knowledge.
* Project management skills with the ability to handle multiple events at the same time.
* Ability to present facts in a concise document.
* Manage processes from conception to final reconciliation.
* Outstanding written and verbal communicator.
* Excellent organisational skills to accurately monitor option dates, deadlines, company flight restrictions and policies.
* Problem‑solving while staying calm and working effectively under pressure.
Equal Opportunities
At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we know people’s different experiences, identities and backgrounds helps us to build a culture where everyone can collaborate and be their authentic selves, whilst feeling safe, valued and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion, disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, to candidates who have a disability or are neurodivergent. Please notify us of your requirements at recruitment@reedmackay.com.
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