Trafalgar Entertainment provided pay range
This range is provided by Trafalgar Entertainment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Trafalgar Entertainment
You're a natural communicator who enjoys helping people and takes pride in delivering great service. You stay calm under pressure, handle problems with a positive attitude and know how to make every customer feel valued. You’re comfortable switching between phone, email and live chat – and you bring enthusiasm and curiosity to everything you do.
JOB ROLE
Join our friendly contact centre team supporting venues across the UK and the West End. As a Customer Sales Advisor, you’ll be the first point of contact for theatregoers, handling calls, emails and live chat. From ticket sales and seating queries to show information and after‑sales support, you’ll help customers enjoy a smooth and memorable booking experience.
KEY RESPONSIBILITIES
* To contribute to and support the development and implementation of contact centre goals and objectives, personally contributing to an environment where colleagues want to work and customers feel valued.
* To stay abreast of new developments within the group, in particular new ventures, venue portfolios and disruptions to ticketed events (potentially impacting service deliverability).
* Carry out a range of processing tasks and handle customer calls ensuring relevant productivity and quality measures are achieved for Trafalgar Theatres customers in line with specified KPI’s.
* Take ownership of customer problems, solving them at first point of contact and escalating when required.
* Welcome positive and negative feedback about the contact centre and ensure any relevant details are passed onto your Team Leader to help improve the service it offers.
* Ensure the ticketing systems records are maintained and accurate.
* Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues.
* Develop and maintain a good working relationship with the Ticketing Operations and Venue Based Teams to promote a seamless ticketing service across the group.
* Respond to customer queries and complaints in a timely and accurate way, escalating to the Customer Contact Team Leader / Manager where applicable.
* Ensure that customer data, confidential records and financial records within the department are always stored and shared confidentially (and in line with data protection, privacy, PCI compliance and other policies and legislation).
* Take personal responsibility to ensure you are working in accordance with Health, safety and environmental standards.
* Undertake training as required for the effective performance of your duties.
* At all times, act as an ambassador for Trafalgar Entertainment and in accordance with our values.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Administrative
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