Reebok continues to strengthen its European operation from its London HQ.
Having worked with the Group for over 22 years, and having supported the build-out of the Reebok Europe team in London over the past 12 months — including several senior appointments — we are now assisting with the appointment of a Customer Service Manager.
This is a key leadership role within the Sales Operations & Customer Service function.
Reebok is entering an exciting new phase of growth across Europe. With a strengthened operating model and ambitious commercial plans, we are building a best-in-class Sales Operations & Customer Service function in London.
We are now hiring a Customer Service Manager to lead and elevate the customer service team — ensuring operational excellence, strong commercial alignment, and an outstanding experience for wholesale partners.
This role reports directly to the Head of Sales Operations & Customer Service and plays a key leadership role within the wider European structure
The Opportunity
This is not a transactional customer service role.
It is a leadership position focused on:
* Driving performance across orderbook management
* Strengthening customer relationships
* Improving operational processes
* Supporting commercial delivery
* Building a high-performing, accountable team
You will be the operational anchor between Sales, Logistics, and key wholesale accounts.
Key Responsibilities
Team Leadership & Performance
* Lead, coach, and develop a team of Customer Service Coordinators
* Track and drive KPIs across order fulfilment, accuracy, and service levels
* Build structure, accountability, and continuous improvement into daily operations
* Deputise for the Head of Department when required - Customer Service Manager
Orderbook & Commercial Support
* Own regional orderbook visibility and accuracy
* Identify risks to shipments and proactively resolve issues
* Work closely with Sales and Logistics to ensure on-time delivery
* Support strategic commercial decisions and customer commitments
Customer & Account Management
* Act as an expert for your customer group
* Maintain strong working relationships with key accounts
* Support pricing, credits, invoicing, and terms
* Minimise chargebacks and ensure VAS accuracy
* Provide structured performance reporting to internal stakeholders GBBE - Customer Service Manager
Process & Systems
* Improve workflows and efficiency across the function
* Ensure data accuracy (pricing, part numbers, VAS, customer records)
* Strengthen reporting and analytical visibility
* Contribute to system optimisation and operational stability
What We Are Looking For
* Proven experience managing a customer service team in a wholesale environment
* Strong orderbook and operational management experience
* Commercial awareness and confidence working cross-functionally
* Analytical mindset with strong Excel capability
* Clear, structured communicator
* High standards, high energy, and a sense of urgency
* Interest in sport and fashion preferred
Experience with Styleman is advantageous but not essential.
Why Join?
* Excellent salary, bonus and other perks
* High potential for growth
* Amazing team, polite
* Be part of the rebuild and scaling of a major global sports brand in Europe
* Visible leadership role with real ownership
* Collaborative, fast-paced London HQ environment
* Opportunity to shape process, structure, and culture