Services Manager (Housing & Community Engagement Are you an experienced leader in housing, customer service or community engagement looking for your next step at senior level? We're working with a well-established housing provider who is committed to delivering high-quality services and meaningful impact within the community. They are now seeking a Customer Services Manager to lead their Housing & Community Engagement function and drive service excellence. This is a key leadership role where you will shape strategy, manage performance, and ensure high standards across housing management, customer services and community initiatives. What You'll Be Doing Leading the Housing & Community Engagement team to deliver high-quality, resident-focused services Driving continuous improvement, innovation and value for money Ensuring compliance with statutory and regulatory requirements Developing and implementing policies, procedures and service improvement plans Monitoring performance and reporting to senior leadership Managing budgets and supporting long-term business planning Building strong relationships with stakeholders and strategic partners Supporting community engagement and tenant participation initiatives Contributing to wider organisational strategy as part of the Senior Management Team What We're Looking For Strong leadership/management experience within housing or a related sector Excellent knowledge of customer service and/or housing management operations Proven ability to deliver service improvements and manage performance Understanding of regulatory compliance in housing Strategic mindset with hands-on operational ability Confident communicator and relationship builder Passion for community impact and tenant-focused services Why Apply? Generous holiday allowance Chance to make a real difference in the community Supportive leadership team Opportunity to progress to a permanent role Strategic responsibility with autonomy to implement change This is a fantastic opportunity for someone ambitious, values-driven and ready to take ownership of a key service area. Interested? Apply now with your CV or email Customer Services Manager (Housing & Community Engagement) Salary: £40,234 - £43,530 Generous holidays Opportunity to go permanent Location: Glasgow Are you an experienced leader in housing, customer service or community engagement looking for your next step at senior level? We're working with a well-established housing provider who is committed to delivering high-quality services and meaningful impact within the community. They are now seeking a Customer Services Manager to lead their Housing & Community Engagement function and drive service excellence. This is a key leadership role where you will shape strategy, manage performance, and ensure high standards across housing management, customer services and community initiatives. What You'll Be Doing Leading the Housing & Community Engagement team to deliver high-quality, resident-focused services Driving continuous improvement, innovation and value for money Ensuring compliance with statutory and regulatory requirements Developing and implementing policies, procedures and service improvement plans Monitoring performance and reporting to senior leadership Managing budgets and supporting long-term business planning Building strong relationships with stakeholders and strategic partners Supporting community engagement and tenant participation initiatives Contributing to wider organisational strategy as part of the Senior Management Team What We're Looking For Strong leadership/management experience within housing or a related sector Excellent knowledge of customer service and/or housing management operations Proven ability to deliver service improvements and manage performance Understanding of regulatory compliance in housing Strategic mindset with hands-on operational ability Confident communicator and relationship builder Passion for community impact and tenant-focused services Why Apply? Competitive salary: £40,234 - £43,530 Generous holiday allowance Chance to make a real difference in the community Supportive leadership team Opportunity to progress to a permanent role Strategic responsibility with autonomy to implement change This is a fantastic opportunity for someone ambitious, values-driven and ready to take ownership of a key service area. Interested? Apply now with your CV or email laura (url removed) RG Setsquare is acting as an Employment Business in relation to this vacancy