What you'll be doing:
To lead and develop winning teams of departmental managers and frontline teams to provide exceptional service to our clients and customers and deliver great results for ESS. Take responsibility for the delivery of all contracted services, particularly the successful management of the outputs of each of our strategic partners and sub-contractors. Promote the reputation of ESS and ensure that every opportunity is taken to improve service standards and levels of customer satisfaction.
More about the role:
* Manage client and contractual relationships effectively in a highly commercial manner, ensuring compliance with company policies and prioritizing safety in all activities.
* Drive foodservice and support solutions that exceed customer requirements, focusing on continuous improvement, efficiency, and operational excellence.
* Manage contractual relationships with clients, understanding and enhancing commercial opportunities.
* Ensure the site complies with all relevant HSE procedures, including risk assessments, incident reporting, and training.
* Provide appropriate HSE information, instruction, training, and supervision to enable safe and effective work practices.
* Build strong, productive relationships with DIO and single-service clients at the site level.
* Review contract performance, identify improvements, and ensure compliance to surpass client and customer expectations.
* Deliver budgeted profit by leading departmental managers to meet financial targets.
* Ensure budgets are understood and managed, analyzing costs and implementing efficiencies.
* Collaborate with the Regional Manager to update and execute the site CRM and retention strategies.
Who you are:
Essential:
* Proven success in managing teams within a highly commercial Soft FM environment.
* Single-site operational experience with a focus on service delivery within quality and performance standards.
* Experience in leading successful teams to achieve excellent results.
* Track record of growing sales and retaining clients.
* Background in foodservice or similar Soft FM sectors.
* Experience managing budgets and P&L responsibilities.
* Effective communication with senior stakeholders.
* Strong commercial awareness.
Desirable:
* Soft FM service background and relevant experience.
* Knowledge of food production methods and procedures.
* Self-motivated with adaptability to change.
* Experience in project/change management and contract mobilization.
* IT and computer literacy, including contribution to web-based communication platforms.
We offer a comprehensive benefits package, including:
* Contributory pension scheme.
* Career development through our Career Pathways and MyLearning programs.
* Access to digital healthcare services for you and your family.
* Travel discounts with TUI, Expedia, and others.
* Discounts on groceries at Tesco, Sainsbury's, Morrisons, and more.
* Up to 44% off cinema tickets.
* Cashback rewards on spending across various brands.
* Free wellness, mindfulness, and exercise classes.
* Share discounts and offers with friends and family.
About Us:
Part of Compass Group UK&I, ESS supports UK military establishments, police, secure environments, government sites, and energy facilities. We value passionate individuals committed to excellent customer service at all levels.
We are dedicated to fostering an inclusive environment where everyone can be themselves and have equal opportunities for career progression. We celebrate diversity and aim to create a workplace where all team members feel valued, empowered, and able to thrive.
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