Repairs Customer Service Manager
Fixed Term Contract, 12 months+
45,000
Heckmondwike, West Yorkshire / hybrid
Hamilton Woods Associates are currently recruiting for a Repairs Customer Service Manager to lead and manage the repairs call team, on a fixed term contract for 12 months.
Duties and Responsibilities
* Lead and manage the Repairs inbound call team, along with scheduling and administrative functions.
* Oversee subcontractor activity, including issuing orders, monitoring progress and managing invoicing, with support from colleagues for escalations where required.
* Take ownership of supply chain processes, including materials management and availability.
* Manage the company's vehicle fleet, ensuring effective coordination and upkeep.
* Track, analyse and report on service performance, identifying areas for improvement.
* Undertake broader service management duties as needed, including complaints handling and maintaining policies and procedures.
Essential Requirements
* Previous experience managing schedulers and customer service advisors
* Experience working within a repairs or housing background would be advantageous
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