MCL Fire Andersonstown, Northern Ireland, United Kingdom
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Formed more than 40 years ago, MCL Fire has grown to become one of Ireland's leading fire protection companies. The team at MCL Fire has grown by almost 50% within the last 24 months, and we have an opportunity for you to help us to continue that success by joining us as a Scheduling Coordinator in our Belfast Headquarters.
Duties/ Responsibilities
* Prioritise and manage the service / maintenance workload for our existing customer base
* Plan and schedule service jobs / visits for our team of Technicians
* Liaise with customers and pre-book access for some service jobs / visits
* Where necessary, assist team of Technicians with ‘back office’ support and backup (e.g., issue RAMS, insurances etc)
* Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated
* Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLA’s / KPI’s
* Provide support to customers via telephone and email
* Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians
* Maintain a high level of attention to detail and focus on quality when capturing and inputting information
* Additional duties in line with management / business requirements
* Previous use and operation of planning and scheduling software
* 2 years transferrable experience, ideally from a planning, service desk background
* Minimum 5 GCSE’s (A-C), including English and Maths
* Excellent verbal and written communication skills
* Customer focused and passionate about delivery of service
* Ability to work on own and achieve key tasks within deadlines
* Computer literate, with a full working knowledge of all Microsoft Packages
* Excellent time management, organisational and forward planning skills
* Methodical, with meticulous attention to detail
* Team player with a positive can-do attitude
* Educated to A level standard (or equivalent)
* Previous experience within the fire safety sector
* Flexibility
* Influencing and negotiation skills
* Commercial acumen
What we offer
* Uniform
* Free parking
* HSF Health plan
* Cycle to work scheme
* 20 days paid holidays plus stats and additional days for length of service
* Additional holiday for ' Birthday Allowance'
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative
* Industries
Public Safety
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