Overview
Job Purpose: To oversee all site managers, technical trades and sub-contractors on site on Retrofit and associated works incorporating, health & safety audits, mid installation audits, individual measure audits and project handover inspections in line with PAS2030 standards in keeping with CCS policy/installation standards & accreditations. Reporting directly to Clients and Project Managers.
Responsibilities
* To oversee all site managers, technical trades and sub-contractors on site
* To assist and input to planning of works with Project Manager and Scheduling teams with technical input ensuring measures are properly planned and in sequence.
* To quality check and confirm material lists are compliant and accurate prior to installation.
* To complete quality control checks on all installations and works on site
* To always uphold H&S standards.
* To communicate daily with trades and sub-contractors to ensure they follow all CCS Processes and operating protocols, update jobs and report.
* To Complete audits of staff and trades on site to support general compliance team targets and ensure continued high levels of competence within our delivery
* To manage and control defects in support of the admin team weekly.
* To work with the Project Manager and to coach, upskill and train site management staff and installation teams.
* Manage, improve, and develop customer service process, customer satisfaction results across ALL works within CCS.
* Report weekly on all activities, programmes, completions and issues to Operations Manager and clients with updated programmes each Friday
* Manage & enforce regular training and refresher of all staff that report to you to ensure continuous improvement of all operations in your department.
* Undertake 1 to 1 meetings with direct reporting staff with performance management on a weekly basis.
* To complete monthly audits on trade staff to ensure compliance with CCS processes and accreditation requirements.
* To support and aid recruitment of site resource requirements to meet delivery programmes and attend all interviews.
* Manage new sub-contractors and staff inductions on site fully and correctly to ensure operating protocol is abided to from day 1 and poor staff assessed early on and identified.
Skills/Qualifications
* General competence in the given trade.
* NVQ 2 or equivalent (would be preferred).
* Experience of Fabric installation and built environment.
* Punctuality, professionalism, flexibility and working knowledge of Mobile PDA.
* Exceptional customer service skills
Experience Required
* Minimum of 3 years experience.
* Experience of working within the Social Housing sector on installation projects would be an advantage.
* Experience of working with residents and clients directly
* A clean UK driving license and DBS check will be required.
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