Description Customer Service Manager Location: Stafford, Staffordshire Contract: Full-time, Permanent Salary: £40,000 – £50,000 per annum Benefits: Profit share bonus scheme, free lunch daily, flexible benefits including holidays, and opportunities for growth in a thriving business About the Company Our client is a well-established and fast-growing supplier to the UK healthcare sector, providing essential products and packaging solutions to hospitals, pharmacies, veterinary practices, and care homes nationwide. With a long-standing reputation for reliability, quality, and exceptional customer care, the business has built trusted relationships across the healthcare industry. It is an organisation where high standards, teamwork and customer focus are at the heart of everything they do. They are now seeking a talented and driven Customer Service Manager to lead their service team, enhance processes, and ensure every customer receives a consistently outstanding experience. The Role This is a pivotal position within the organisation, responsible for setting service standards, building trust across departments, and leading a culture of accountability and continuous improvement. * Review and refine service processes, identifying gaps and defining clear workflows and SLAs. * Work closely with Sales and Operations teams to build confidence and streamline customer query handling. * Oversee daily cust...