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Client:
Location:
Wigan, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1eca20e54936
Job Views:
11
Posted:
18.06.2025
Expiry Date:
02.08.2025
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Job Description:
Customer Service Assistant Manager - Wigan - Full time; 40 hours per week - £28,000-£30,000 per annum DOE
Hours: Monday to Friday 08:00 - 17:00
Do you have experience in a management or equivalent role? Do you have excellent communication skills? As a Customer Service Assistant Manager, you will work as part of the management team to ensure all operational conditions and service level agreements are met across all aspects of the contract. You will be responsible for maintaining quality standards and contractual requirements.
What will you do?
* Assist the Customer Service Manager in ensuring the smooth delivery of the contract.
* Conduct disciplinary and grievance procedures, ensuring all processes follow company policy.
* Manage resources effectively, including staff deployment to meet contractual requirements.
* Monitor enforcement activities and report on KPIs, identifying trends and initiating remedial actions.
* Develop, coach, and monitor the supervisory team regarding cost control, safety, and environmental issues.
* Set objectives, conduct appraisals, and identify training needs for staff.
* Manage staff absence and lateness.
* Oversee budget and contract spend related to supplies, ensuring cost efficiency.
What will you bring?
* At least 36 months management experience within the last 3 years at Team Manager level or above, managing a team of supervisors or equivalent.
* Strong people management skills, including coaching, training, and recruiting.
* Experience monitoring KPIs and preparing reports.
* Experience handling disciplinary issues with knowledge of policies and procedures.
What is required?
* Management experience.
* Excellent interpersonal and communication skills.
What can we offer you?
* £28,000-£30,000 per annum DOE
* Pension Scheme
* 28 days annual leave including 8 bank holidays
* Training and promotion opportunities
* Employee discount scheme
If you meet these requirements and are interested, please apply. A recruitment team member will contact you shortly.
We are committed to ensuring APCOA is a fair workplace for all, regardless of age, race, gender, or position. We offer an engaging work environment with shared successes, challenging projects, and supportive atmosphere. Staff have access to training to help them reach their potential and excel in their roles.
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