Customer Service ManagerLocation: Bracknell, BerkshireSalary : £45,000- £50,000Benefits: Holiday, bank HolidaysJob DescriptionSyntech Recruitment are currently working with a long standing client who are looking for a Customer Service Manager to jointheir expanding team. You will be responsible for planning and co- ordinating the activities of the customer service team and to maintaincustomer relationships and to meet operational objectives.Duties and Responsibilities
* Develop and implement customer service, policies and procedures
* Build and develop relationships with networking and visits
* Delegate and prioritise work and ensure proper functioning of the department
* Track customer complaints
* Direct daily operations
* Co-ordinate and manage service projects and initiatives
* Support finance team with credit control etc
* Define and communicate customer service standard
* Handle complex customer service issues
* Carry out staff reviews
About you
* Degree in business administration
* Proactive and customer focused
* Supervisory skills
* Organised
* Flexible
Application Process: We aim to respond to all applicants within 5 working days. If you don't receive a response within this period, please consider your application unsucces...