Overview
Customer Service Manager (Fluent French, English essential; Conversational Spanish) – Lead multilingual customer service teams across the UK, France, and Spain. Leverage SAP and Excel data to deliver outstanding customer experiences. This international role involves regular travel.
The Opportunity
Reporting to the Group Customer Services Manager, you’ll be at the heart of an international, team‑oriented business that values collaboration and open communication. You’ll mentor and coach teams to grow, build trust, and create a cohesive cross‑border culture. International travel (3–4 days in France or Spain every 4–5 weeks) is essential to nurture relationships in person.
Key Responsibilities
* Lead and inspire multilingual teams across the UK, France, and Spain through hands-on, collaborative management.
* Use SAP and Excel to manage data, analyse KPIs, and provide actionable insights that empower your teams.
* Standardise and streamline customer service processes, leveraging automation to improve efficiency.
* Deliver projects that enhance customer experience while engaging your teams as active participants in change.
* Set clear goals and KPIs, coaching team leaders and supporting personal development.
* Represent customer service in regional sales and operational forums, fostering cross‑functional collaboration.
* Build lasting relationships with global sales, operations, production managers, and clients to ensure seamless communication and teamwork.
About You
* Proven experience as a Customer Service Manager or similar leadership role.
* Fluent in French, English, and Spanish — essential for managing international teams. Portuguese language skills are a plus; there is one UK-based Portuguese team member who supports that region.
* Skilled in SAP, Excel, and data‑driven decision making.
* Strong background in distribution, supply chain, or manufacturing.
* A genuine relationship-builder who leads by example, embraces collaboration, and nurtures team spirit.
* Experience driving process improvements and managing cross‑border teams.
* Willingness to travel internationally on a regular basis.
Why Join
Join a collaborative, team‑oriented company. You’ll spend your first six months building trust, understanding the business, and setting the stage for meaningful, lasting impact through leadership and data insights.
Application
Please supply a cover letter in either French or Spanish outlining your interest in the role. A three-stage interview process will include a 10‑minute presentation in Spanish or French.
Salary
£55,000 – £60,000 per year, London area (location‑based).
Location
London Area, United Kingdom (role may involve international travel).
#J-18808-Ljbffr