Sheffield Teaching Hospitals NHS Foundation Trust
About
Sheffield Teaching Hospitals NHS Foundation Trust manages the five adult hospitals and many of the Community Health Services in Sheffield and is one of the UK's busiest NHS Trusts. We employ around 18,000 staff and provide around one million patient episodes each year, making us the second largest NHS trust in England. As well as providing hospital services for our local population, our hospitals provide a range of vital regional and national specialties. Regionally these include cardiac and orthopaedic surgery, neurology and renal care. National services include pulmonary hypertension treatment, particular ophthalmology, spinal and neurosurgical care, and specialist cancer treatments. We have been one of the best performing NHS organisations in the country over the last five years including winning the title of 'Hospital Trust of the Year' in the Good Hospital Guide three times. The Trust has strong partnerships with the University of Sheffield, Sheffield Hallam University and other healthcare providers to remain at the forefront of clinical sciences, teaching and research. The Northern General is the largest of our hospitals located to the north of the city, the hospital is spread out over a large site. Amongst the specialist services located there are orthopaedics, renal, spinal injuries and cardiothoracic (heart and lung) services. Sheffields Adult Accident & Emergency department is also based here and is one of three Major Trauma Centres for the Yorkshire & Humber Region. The Royal Hallamshire is a major acute teaching hospital based around a tower block of 800 beds and a large outpatient department. The hospital is home to a range of expert specialist services which include a dedicated neurosciences department, the Sheffield Vision Centre, specialist Haematology centre and award winning Gastroenterology department. Alongside the Royal Hallamshire is the Jessop Wing, a purpose built building providing round the clock maternity care and specialist neonatal intensive care. Weston Park is a specialist cancer hospital providing a full range of non-surgical cancer services to the population of South Yorkshire, North Nottinghamshire and North Derbyshire. It also enjoys national and international recognition for certain specific treatments. It has 140 beds and is home to a specialist cancer research centre and one of the UKs only teenage cancer units. The Charles Clifford is a dental teaching hospital linked to The University of Sheffields School of Clinical Dentistry. The hospital provides dental outpatient services and emergency dental services for the city. The Trust also delivers a range of community services to provide care closer to home and prevent hospital admissions wherever possible. We want to recruit and retain the best staff to organisation to deliver our commitment to high quality patient care.
Vacancy Status
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Key details
Location
SiteNorthern General HospitalTownSheffieldPostcodeS5 7AUMajor / Minor RegionSouth Yorkshire
Contract type & working pattern
ContractPermanentHoursFull time hours per week
Salary
Salary£29,970 - £36,483 pa/pro rata for part time staffSalary periodYearlyGrade(NHS AFC: Band 5)
Specialty
Main areaInformation TechnologyInterview date11/03/2025
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, well take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job Overview
An exceptional opportunity has arisen for an ITSM Platform Developer to work in conjunction with the IT Operations Team as we develop our new ITSM Platform that has recently gone live.
The post-holder will contribute to the in-house team that provides software & systems development and maintenance services of the IT Service Management Toolset (Ivanti Neurons for ITSM & ITAM) and is a great opportunity to develop your skills in scripting, expression building and application management.
Candidates must have demonstrable experience of ITIL, Agile and DevOps processes along with experience of IT support.
Advert
Management of all platform environments to ensure operational stability of the Platform for its user base.
Transform technical and stakeholder requirements into DevOps processes by compiling user stories and transforming these into platform feature releases.
Identify and resolve platform issues.
Develop and manage integrations with the ITSM platform to ensure automated processes function as expected.
Develop and maintain an understanding of application dependencies, workflows, and processes surrounding the IT Service Management platform.
Working for our organisation
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
The Informatics Directorate is responsible for developing the Trust's Information, Communication and Technology Strategy and for delivering the information systems development programme. It also ensures the operation of secure and confidential systems, the provision of high-quality information and records to support patient care, clinical governance, and performance management.
The IT Services Department is part of the Informatics Directorate and is responsible for strategy, design, transition, and operational management of the IT Portfolio in conjunction with other specialist areas of Informatics.
Supporting over 21,000 users across 5 hospitals and multiple sites across the region, the department operates within a Service Management Framework (ITIL) and has several mature service management processes in place which operate across the Departmental structure. A Continual Service Improvement Programme is in place which aims to develop other ITIL processes and improve existing ones to ensure that the service delivered meets the business requirements of the Trust.
Detailed Job Description And Main Responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
hen you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation. Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position. All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
For more information about our organisation and the opportunities available, please visit our website and follow us on Twitter and Facebook .
Person specification
Qualifications
Essential criteria
GCSE English and Mathematics Grade A-C (or Equivalent qualification)
Degree or equivalent qualification in a relevant IT-related field and/or significant experience in two of: o Computer Science o IT Service Management o System Design o Implementation of Large IT Projects o IT Project Management o Service Desk Management
ITIL v3 Foundation or willingness to take
Ivanti Neurons for ITSM & ITAM Admin qualifications or willingness to take
Desirable criteria
Further ITIL Qualifications
Microsoft Database Certification or equivalent or willingness to take.
PRINCE2 Agile Foundation or willingness to take
Experience
Essential criteria
Demonstratable experience of working in IT Support and IT Customer Services Environment including work placement as part of a period of study
Experience of software design & development tools and technologies
Good working knowledge and skills in using SharePoint, Microsoft Visio, Microsoft Project
Experience working in DevOps agile environment to manage workloads.
Experience managing multiple application environments.
Experience working with internal and external stakeholders to transform their requirements into technical solutions.
Experience with performing multiple levels of system test (Producing test scripts, UAT testing, Regression Testing)
Desirable criteria
At least fundamental knowledge of an administrative scripting language (PowerShell, VBScript, Perl, HTML, JavaScript etc.)
Experience of service management platform development.
Experience of working with ITIL and Service Management Processes
Experience of web design and development.
Experience with supporting IT infrastructure, Server management and troubleshooting.
Skills and Knowledge
Essential criteria
Commitment to continual personal development with an ability to maintain skills set through further training
Ability to work as part of a team
Ability to relate to all levels of staff in a professional manner
Excellent verbal and written communication skills
Production of strategic roadmaps and solutions.
Advanced keyboard skills.
Regular VDU user
Experience and good understanding of Microsoft products e.g. Excel, Access, PowerPoint, and Word.
Understanding of technical issues surrounding implementation of new/replacement systems.
Demonstrate effective written and verbal communication skills.
Produce timely, accurate written/electronic records and documents.
Demonstrates work process to other members of IT Services within own work area.
Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation.
Ability to evaluate and interpret technical information for communication to a wide audience.
Ability to react quickly to challenging situations.
Organisational skills with attention to detail.
Desirable criteria
Good presentation skills
Ability to work on multiple project work streams and deliver results.
Ability to determine realistic deadlines
Personal Qualities
Essential criteria
Able to communicate across all levels to service users both verbally and in written form.
Methodical and systematic in approach to all aspects of work
A determination to drive best practices
Documents
JD (, 200.4)PDFKB
PS (, 152.6)PDFKB
Candidate Application Best Practice Guide - please read before completing your application (, 236.3)PDFKB
Information for Applicants on the Trust & Selection Process (, 763.8)PDFKB
Getting to Work at Sheffield Teaching Hospitals (, 501.0)PDFKB
Candidates with Disabilities Useful Contacts (, 113.1)PDFKB
Applicants - How We Use Your Information (, 87.4)PDFKB
Policy Statement on the Recruitment of Ex-Offenders (, 124.0)PDFKB
Staff Benefits (, 2.7)PDFMB
A Guide to Using Artificial Intelligence and With Your Personal Statement (, 163.6)PDFKB
Further details / informal visits contact
NameRyan CooperJob titleITSM Platform ManagerEmail address [email protected]Telephone number
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