Description
* Oversee daily operations of the customer service department.
* Provide training and support to customer service representatives.
* Develop and implement customer service policies and procedures.
* Handle escalated customer issues professionally and efficiently.
* Monitor and assess customer service performance metrics.
Requirements
* Educational Qualifications: High School Diploma or equivalent.
* Experience Level: 02 years.
* Skills and Competencies: Strong communication and interpersonal skills.
* Qualities and Traits: Ability to work in a team‑oriented environment.
* Responsibilities and Duties: Proficient in conflict resolution and problem‑solving.
* Working Conditions: Ability to work flexible hours, including evenings and weekends.
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