About us
Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and second charge mortgages since. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.
We’re proud to be a certified Great Place to Work for over years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.
Enjoy flexible, hybrid working and vibrant office spaces designed for collaboration and connection.
Need support during the recruitment process? Just let us know – we’re here to help.
Please note: The successful candidate will be required to work on site - days per week in Cardiff.
We welcome applications from candidates interested in both full-time and part-time opportunities, let us know what working pattern suits you best.
Role Purpose
Cultivate and sustain relationships with our selected panel of nd charge Mortgage brokers, promoting technology integrations for enhanced business levels and application quality. Utilize phone and Teams communication to maximize new business opportunities. Ensure right-first-time submissions, and secure fair outcomes for all parties. Where required, occasional in-person meetings with brokers, either at their offices or Ty Admiral, may be required. Targets and meeting service levels will form a part of your objectives.
Key Responsibilities
1. Manage the relationships, communications and training requirements with our selected panel of second charge Mortgage brokers.
2. Proactively drive case progression from inquiry to funds dispersal.
3. Respond promptly to new business inquiries and referrals applying policy expertise, with a focus on conversion.
4. Identifying sales opportunities and potential unique selling points (USPs) for the product range.
5. Advocate too and support Mortgage Intermediaries, Third Parties & customers with available Integrations and system queries.
6. Collaborate and regularly give feedback to internal teams to enhance broker engagement, meeting and optimizing customer expectations and satisfaction.
7. Maintain an up-to-date and proactive CRM system.
8. Monitor and report on account performance, tracking and analyzing KPIs and sales revenue.
Skills and Experience
9. Demonstrated track record in proactive Customer or business Relationship Management (preferably within Secured Lending).
10. Specific Second Charge Specialist Lending experience desirable but not essential.
11. Track Record of working within a targets & Customer Satisfaction driven environment.
12. Ability to manage and utilise MI to translate into increasing opportunities.
13. CEMAP or equivalent qualification is desirable but not essential.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service.
Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits .
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