Job Description
Groups, Conference and Events Sales Executive - East Midlands Cluster (HOT0CGGE)
Work Locations
Hilton East Midlands Airport Hotel, Junction 24, M1, Derby Road Derby DE74 2YW
Benefits
* Free and healthy meals when on duty
* Grow your Career! - Personal Development programmes designed to support you at every step of your career
* A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com )
* Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
* Team Member Referral Program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
* Modern and inclusive Team Member’s areas
Key Responsibilities
* Receive and convert incoming enquiries to achieve targets and maximize revenue.
* Build strong relationships with customers to fully understand their needs.
* Plan and communicate guest requirements to a high standard to ensure the delivery of events (in hotels where no separate planning team).
Tasks
* Handling enquiries – email and phone in line with the training which includes negotiation using the demand calendar and any other pricing or diary management tools.
* Delphi FDC entry – to load information into the system using the correct data entry SOP’s.
* Activities to be carried out and managed accurately with maximum information in the system.
* Use and track Sales promotions including XSELLS and KIITF.
* Closing the deal to confirm business – using the necessary tools to drive revenue / confirmations i.e. concessions/show rounds/ involving key stakeholders to support.
* Contract the confirming business with the maximum information and necessary paperwork/payment, in order to ensure all planning information is captured for delivery of event.
* Upon receipt of contract – make changes, update system and ensure revenue is correct before handing over.
* Working closely with Revenue Manager, GCE Manager or GCE Director to build relationships to support in conversion, engagement, driving revenue.
* Attend daily huddles of event planning actions (in hotels where no event planning team) to communicate details in BEO for operations team to deliver successful events.
* Action quality audit report from coordinators.
Required Qualifications
* Education: High school/GED
* Additional requirements: some travel will be required
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