Job Title
Groups, Conference and Events Sales Executive – East Midlands Cluster – Part‑time (HOT0CGGI)
Work Locations
Hilton East Midlands Airport Hotel, Junction 24, M1, Derby Road, Derby DE74 2YW
Key Responsibilities
* Receive and convert incoming enquiries to achieve targets and maximize revenue.
* Build strong relationships with customers to fully understand their needs.
* Plan and communicate guest requirements to a high standard to ensure the delivery of events (in hotels where no separate planning team).
Tasks
* Handling enquiries – email and phone in line with the training which includes negotiation using the demand calendar and any other pricing or diary management tools.
* Delphi FDC entry – to load information into the system using the correct data entry SOP’s.
* Activities to be carried out and managed accurately with maximum information in the system.
* Use and track sales promotions including XSELLS and KIITF.
* Closing the deal to confirm business – using the necessary tools to drive revenue/confirmations (i.e. concessions/show rounds/involving key stakeholders to support).
* Contract the confirming business with the maximum information and necessary paperwork/payment, to ensure all planning information is captured for delivery of event.
* Upon receipt of contract – make changes, update system and ensure revenue is correct before handing over.
* Working closely with Revenue Manager, GCE Manager or GCE Director to build relationships to support in conversion, engagement, driving revenue.
* Attend daily huddles on event planning actions to communicate details in BEO for operations team to deliver successful events.
* Action quality audit report from coordinators.
Benefits
* Free and healthy meals when on duty
* Grow your career – personal development programmes designed to support you at every step of your career
* A chance to make a difference through our corporate responsibility programmes
* Team member travel program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets)
* Team member referral program
* High street discounts: with Perks at Work
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
* Discounted dental and health cover
Required Qualifications
* Education: High school/GED
* Travel: No travel requirements
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