A Contact Supervisor is a crucial role within customer service departments, responsible for overseeing a team of contact centre agents and ensuring they provide top-notch service to customers. They monitor and evaluate team performance, provide training and feedback, and handle escalated customer queries or complaints. A good Contact Supervisor not only has excellent communication and leadership skills but also a deep understanding of customer service procedures and policies. They often play a significant role in shaping the customer experience, making their role vital to the success of any customer-focused business.Here are the cities with the most job offers for Contact supervisor: Bradford.The average salary is £35,950.The different types of contract available: Temporary Internship Freelance.Jobijoba has over 1244 job offers for Contact supervisor.
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